How To Troubleshoot Microsoft Exchange Server Latency or Connection Issues

Written by Samuel Drey, Premier Field Engineer. This article is meant to be a hopefully useful guide to help Microsoft Exchange Server IT Operations teams understand, troubleshoot and remedy situations where users are experiencing issues connecting to the Exchange messaging service via Outlook or OWA. I’ve included information relating to Exchange Server 2003, 2007 and…


How To Build A Simple and Efficient Windows Monitoring Solution (DTW)

Written by Samuel Drey, Microsoft Premier Field Engineer.  In this article, I’ll provide a quick reference guide and an Excel-based tool that allows you to build monitoring consoles using HTML without being a scripting star.  I call it the Document-Tool-Walkthrough (DTW). This is a new concept document/tool built using Excel that can help you to…


Securing MS Exchange 2010: Role Based Access Control (RBAC) Simplified

Written by Samuel Drey, a Premier Field Engineer based in Canada. 1. An introduction to the RBAC permissions model Exchange 2010 introduces a brand new permissions model named “RBAC”, meaning Role Based Access Control.  There’s plenty of documentation about RBAC since this is a new and important feature of Exchange 2010, but I did not…