How a Simple IT Operations Checklist Can Prevent a Load of Grief

Written by Kip Ng, Principal Microsoft Premier Field Engineer, based in Canada. 6:05 p.m.: I was called and informed that the system had gone down. I rushed back to the office. 7:10 p.m.: I arrived and found that the drive containing the database had failed. How could it be? It was running on RAID-5. Well,…


7 Steps to Evolve Your IT Organization from Being Reactive to Proactive

Written by Adis Tucakovic, Senior Microsoft Premier Field Engineer Most IT organizations realize that yesterday’s potential issues are today’s actual problems; in turn, management and operations teams are constantly consumed fighting problems today because they did not avert yesterday’s issues and are consumed with the low-value work of reactively addressing problems instead of proactively addressing…


Service Level Agreements: Your shoes should not tell your feet how to grow

Written by Kip Ng, Principal Premier Field Engineer Everyone knows that your shoes should conform to the shape of your feet. Likewise, in IT, the design and architecture of a system should be dictated by a well-defined set of business requirements. As a Microsoft Certified Architect and Master, I have sadly come across a lot…