How to Implement OpsMgr Delegation Models (Part 2)

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer.  Continuing on from his prior post.  System Center Operations Manager (a.k.a. OpsMgr) provides a facility to share out either the rich or web console to your different support groups within your operational organization.  In my travels to different customer sites, this is one of the least…


Service Catalogues and The Service Description (Part 1)

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. A service catalog (or catalogue), as defined in Information Technology Infrastructure Library (ITIL) Service Design, is a list of services that an organization provides, often to its employees or customers. Each service within the catalogue typically includes: A description of the service Timeframes or service level agreement…


Creating Custom Performance Counters in Microsoft OpsMgr (Part 2)

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. In my previous post I started down the path of wanting to create some custom counters in Operations Manager 2007, but I could not get started until I had downloaded and installed the authoring console for Microsoft System Center Operations Manager (OpsMgr) 2007. Now that that…


Creating Custom Performance Counters in OpsMgr (Part 1)

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. I recently switched disciplines in the Microsoft Premier Field Engineering (PFE) organization, changing from a Platforms-focused position to a System Center Operations Manager (OpsMgr) focused role. I discovered during my ramp up that I had questions on how to do some easy tasks, and that the…


Simplify BitLocker Administration and Monitoring with MBAM (beta)

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. Please note that the following post is all based on beta software, and all features are subject to possible change upon official release. I have done a number of posts around BitLocker, and today I would like to add one more.  Some of my previous articles…


The IT Back Out Plan: How NOT to get caught with your pants down

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. You have all seen it a million times on the silver screen, our hero is caught, trapped and/or facing impossible odds, and all of a sudden they make a miraculous escape.  It seems the whole entire time while I would have been saying my prayers, our…


Managing Microsoft BitLocker in the Enterprise

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. In my previous posts I introduced the concept of BitLocker and talked about managing the Trusted Platform Module, now let’s talk about how we can enforce policy to ensure clients are indeed encrypting their system and data volumes.  In this post I will discuss some of…


Managing the Trusted Platform Module with Windows

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. There are many volume encryption technologies out there, and some of these are now taking advantage of technology that Microsoft BitLocker has been using from its inception.  The Trusted Platform Module (TPM) chip is a micro-computer built onto all new motherboards that contains its own CPU…


BitLocker – Windows 7’s Best Feature

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. Mobile computers (Laptops, Netbooks, Tablets, etc.) have been outselling desktop computers for years now, and why shouldn’t they?  Some modern day laptops offer better 3D Gaming frame rates than desktop computer counterparts.  With the proliferation of the internet, email, electronic record keeping, digital photos/videos and electronic…


6 Steps For Managing Risk in IT Operations

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. BusinessDictionary.com defines Managed Risk as the following: Identified probability of loss, or exposure to a danger, that has been minimized to an acceptable level through careful planning and implementation of effective countermeasures. What Exactly Does That Mean? We all manage risk everyday through our everyday actions….