Why Smart IT Organizations Use Performance Baselines

Written by Kip Ng, Principal Premier Field Engineer This is one of those topics (like “Do you have a well-tested Disaster Recovery plan?”) that many of you may look at it and say “yes, yes, I know we need it”.   Let me give you some of the answers I got from some of my customers…


Service Level Agreements: Your shoes should not tell your feet how to grow

Written by Kip Ng, Principal Premier Field Engineer Everyone knows that your shoes should conform to the shape of your feet. Likewise, in IT, the design and architecture of a system should be dictated by a well-defined set of business requirements. As a Microsoft Certified Architect and Master, I have sadly come across a lot…