Boost your IT with Communications Management

Technology does not exist in a vacuum!  Premier Field Engineer Konstantinos Sofianos discusses how to improve your organisation’s communication strategy to deliver more value.  Read on! Communications are a vital part of our everyday life. Communications affect how other people perceive us. Communications form our identity. Communications play also important role in business environments internally…


What You Need to Know About Microsoft Support Terminology

Written by Rod Fournier, Microsoft Premier Field Engineer. When discussing the meaning of Microsoft Support terminology with my customers, there are several terms that come up almost daily in conversations. Here are some hopefully helpful definitions for you that I use:     Supported – When we (Microsoft) state we support something, it really means…


6 Steps For Managing Risk in IT Operations

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. BusinessDictionary.com defines Managed Risk as the following: Identified probability of loss, or exposure to a danger, that has been minimized to an acceptable level through careful planning and implementation of effective countermeasures. What Exactly Does That Mean? We all manage risk everyday through our everyday actions….


IT Configuration Monitoring: What is it, and why do we need it?

Written by Kip Ng, Principal Premier Field Engineer. Most companies today have some form of monitoring mechanism implemented to monitor different components of their IT system. There are various monitoring solutions out there. Some are more sophisticated than others, and, in general, there are different levels of monitoring available. I personally categorize most monitoring needs…