If Exchange Dies, So Does Your Business - The Top 10 Ways to Keep IT Up!

This post was contributed by Rhoderick Milne, everyone’s favourite Canadian-Scottish Premier Field Engineer. Microsoft Exchange Server is the leading messaging platform in the world today, and can be found in SMBs, large enterprises and also behind cloud services of unimaginable scale. Exchange has been with us since its release in April 1996 and from that…


Service Catalogues and The Service Description (Part 1)

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. A service catalog (or catalogue), as defined in Information Technology Infrastructure Library (ITIL) Service Design, is a list of services that an organization provides, often to its employees or customers. Each service within the catalogue typically includes: A description of the service Timeframes or service level agreement…


The IT Back Out Plan: How NOT to get caught with your pants down

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. You have all seen it a million times on the silver screen, our hero is caught, trapped and/or facing impossible odds, and all of a sudden they make a miraculous escape.  It seems the whole entire time while I would have been saying my prayers, our…


Is Your IT Environment Healthy?

Written by Kip Ng, Principal Microsoft Premier Field Engineer. Operating an IT system nowadays is a no doubt daunting task. As a Microsoft Premier Field Engineer (PFE), I have the honor of working with different customers of different sizes in different industries. I fully understand how overwhelming things can get. What I find it interesting…


6 Steps For Managing Risk in IT Operations

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer. BusinessDictionary.com defines Managed Risk as the following: Identified probability of loss, or exposure to a danger, that has been minimized to an acceptable level through careful planning and implementation of effective countermeasures. What Exactly Does That Mean? We all manage risk everyday through our everyday actions….


Planning MS Exchange Disaster Recovery using the Microsoft Operations Framework (MOF)

Written by Dan Erelis, Microsoft Premier Field Engineer. As a Premier Field Engineer for Microsoft, I find myself in many different customer environments in just about every major industry sector in Canada. Although every customer is different, the same recurring challenge to implementing Microsoft Exchange disaster recovery exists and that is they don’t know what…


Documentation: Yes, I know it's a pain, but it's needed.

Written by Kip Ng, Principal Microsoft Premier Field Engineer As a Microsoft Premier Field Engineer (PFE), one of our primarily roles is to perform risk assessments on client IT environments. Of course, we always have very well defined scope as in which Microsoft product that we are reviewing. One of the major issues that always…


Release Management. Don't just throw it over the fence!

  Written by guest blogger Suzanne Battiston, Principal Microsoft Technical Account Manager If you’re in IT operations, you’ve most likely experienced the following situation: a large scale integration project with several developers, business analysts, testers, UAT leads, project managers, program managers, executive steering committees…….but wait, where’s operations? A month before the project goes into production;…


IT Operations: Technology Is Not The Sole Answer

Written by Kip Ng, Principal Microsoft Premier Field Engineer Most people in IT have a strong tendency to resolve a problem with technology or introducing more technologies into a solution. I‘m guilty on this count too. Well, you know what? Technology is not always the answer. 3 key elements to successful IT operations are People,…


IT Operations: The Reasons Why You Don’t Want To Be Unique

Written by Kip Ng, Principal Microsoft Premier Field Engineer In today’s world, we are brought up in a society where we are taught to be first, to be different and to be competitive. We are frequently being urged to be unique in order to stand out among the crowd. There is no doubt that an…