IT Operations: The Reasons Why You Don’t Want To Be Unique

Written by Kip Ng, Principal Microsoft Premier Field Engineer In today’s world, we are brought up in a society where we are taught to be first, to be different and to be competitive. We are frequently being urged to be unique in order to stand out among the crowd. There is no doubt that an…


How to use Windows 7 to lock down removable media and keep your computer safe

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer You stop in at your local coffee shop that offers free Wi-Fi access. Sure enough you have someone hanging around with their laptop. They step away and leave their machine unattended; they may have locked the screen, but they left the laptop powered up and unattended…


SCCM OSD: Optimize OS Deployment with Microsoft System Center Configuration Manager

Written by Neil Harrison, Microsoft Premier Field Engineer, based in Canada. As I travel around and talk with various customers and organizations, one of the common things I have found is that people are still having a hard time understanding how to effectively use the Operating System Deployment (OSD) features within Microsoft System Center Configuration…


MS Exchange PST Infestation: What do you do with all that data?

Written by Dan Erelis, Microsoft Premier Field Engineer, based in Canada. Let me start with the obvious: if you have ever supported Microsoft Exchange or Outlook you already know the fundamental DON’T of PST storage: personal folder files (.pst files) are unsupported over a LAN or WAN link.  Now that we have the technical reasons…


How a Simple IT Operations Checklist Can Prevent a Load of Grief

Written by Kip Ng, Principal Microsoft Premier Field Engineer, based in Canada. 6:05 p.m.: I was called and informed that the system had gone down. I rushed back to the office. 7:10 p.m.: I arrived and found that the drive containing the database had failed. How could it be? It was running on RAID-5. Well,…


7 Steps to Evolve Your IT Organization from Being Reactive to Proactive

Written by Adis Tucakovic, Senior Microsoft Premier Field Engineer Most IT organizations realize that yesterday’s potential issues are today’s actual problems; in turn, management and operations teams are constantly consumed fighting problems today because they did not avert yesterday’s issues and are consumed with the low-value work of reactively addressing problems instead of proactively addressing…


How to keep end users happy during migration to SQL Server 2008

Written by Sadeesh Poovalur, Senior Microsoft Premier Field Engineer, based in Canada. To achieve a smooth and seamless transition when upgrading versions of your SQL Server database(s), appropriate planning is required or you risk having unhappy users and/or malfunctioning database applications. There are two fundamental upgrade methods: an in-place upgrade and a side-by-side upgrade.  The…


Why Smart IT Organizations Use Performance Baselines

Written by Kip Ng, Principal Premier Field Engineer This is one of those topics (like “Do you have a well-tested Disaster Recovery plan?”) that many of you may look at it and say “yes, yes, I know we need it”.   Let me give you some of the answers I got from some of my customers…


How to preserve, discover and prevent leakage of email information with Exchange 2010

Written by Adis Tucakovic, Premier Field Engineer The ability to preserve, discover and prevent leakage of email information for many organizations has become more and more critical. Exchange Server 2010 has now further enhanced the capabilities to simplify this process without requiring third party add-on products. In this article we will examine how specific Exchange…


Service Level Agreements: Your shoes should not tell your feet how to grow

Written by Kip Ng, Principal Premier Field Engineer Everyone knows that your shoes should conform to the shape of your feet. Likewise, in IT, the design and architecture of a system should be dictated by a well-defined set of business requirements. As a Microsoft Certified Architect and Master, I have sadly come across a lot…