How a Simple IT Operations Checklist Can Prevent a Load of Grief

Written by Kip Ng, Principal Microsoft Premier Field Engineer, based in Canada. 6:05 p.m.: I was called and informed that the system had gone down. I rushed back to the office. 7:10 p.m.: I arrived and found that the drive containing the database had failed. How could it be? It was running on RAID-5. Well,…


7 Steps to Evolve Your IT Organization from Being Reactive to Proactive

Written by Adis Tucakovic, Senior Microsoft Premier Field Engineer Most IT organizations realize that yesterday’s potential issues are today’s actual problems; in turn, management and operations teams are constantly consumed fighting problems today because they did not avert yesterday’s issues and are consumed with the low-value work of reactively addressing problems instead of proactively addressing…


How to keep end users happy during migration to SQL Server 2008

Written by Sadeesh Poovalur, Senior Microsoft Premier Field Engineer, based in Canada. To achieve a smooth and seamless transition when upgrading versions of your SQL Server database(s), appropriate planning is required or you risk having unhappy users and/or malfunctioning database applications. There are two fundamental upgrade methods: an in-place upgrade and a side-by-side upgrade.  The…


Why Smart IT Organizations Use Performance Baselines

Written by Kip Ng, Principal Premier Field Engineer This is one of those topics (like “Do you have a well-tested Disaster Recovery plan?”) that many of you may look at it and say “yes, yes, I know we need it”.   Let me give you some of the answers I got from some of my customers…


How to preserve, discover and prevent leakage of email information with Exchange 2010

Written by Adis Tucakovic, Premier Field Engineer The ability to preserve, discover and prevent leakage of email information for many organizations has become more and more critical. Exchange Server 2010 has now further enhanced the capabilities to simplify this process without requiring third party add-on products. In this article we will examine how specific Exchange…


Service Level Agreements: Your shoes should not tell your feet how to grow

Written by Kip Ng, Principal Premier Field Engineer Everyone knows that your shoes should conform to the shape of your feet. Likewise, in IT, the design and architecture of a system should be dictated by a well-defined set of business requirements. As a Microsoft Certified Architect and Master, I have sadly come across a lot…


How Ready Are You When Disaster Strikes Your IT Systems?

Written by Manny Sandhu, Microsoft Premier Field Engineer Outages are something that we never want to have happen, but they do, and when they occur how ready are you to deal with the repercussions? In most cases, it isn’t the technical skill of personnel which determines the success (or duration) of the outage. How confident…


3 Steps for MS Exchange root cause analysis

Article written by Ehsan Youssef, Premier Field Engineer  So many times as a field engineer I’ve been engaged to help resolve issues that were ongoing for an extended period of time and the root cause was elusive. Mostly, the issues were performance-related but service outages also came up. On the Microsoft Exchange platform, these issues…