Release Management. Don’t just throw it over the fence!

  Written by guest blogger Suzanne Battiston, Principal Microsoft Technical Account Manager If you’re in IT operations, you’ve most likely experienced the following situation: a large scale integration project with several developers, business analysts, testers, UAT leads, project managers, program managers, executive steering committees…….but wait, where’s operations? A month before the project goes into production;…


Deploying Device Drivers in OSD Task Sequences Using SCCM

Written by Neil Harrison, Microsoft Premier Field Engineer In a previous post, we looked at ways of importing our drivers into Microsoft System Center ConfigMgr so that we can use them for our various Operating System Deployments (OSD). We also touched on adding drivers to our boot images as this can easily be accomplished during…


IT Operations: Technology Is Not The Sole Answer

Written by Kip Ng, Principal Microsoft Premier Field Engineer Most people in IT have a strong tendency to resolve a problem with technology or introducing more technologies into a solution. I‘m guilty on this count too. Well, you know what? Technology is not always the answer. 3 key elements to successful IT operations are People,…


How Microsoft Exchange 2010 Helps Combat PST Infestation

Written by Dan Erelis, Microsoft Premier Field Engineer  As I discussed in a previous post on combating PST (personal folder files) infestation, one of the fundamental reasons why organizations look to an email archiving solution is to solve the problems associated with PST  storage. There are organizations out there that restrict the use of PSTs,…


How To Manage Device Drivers When Deploying OS Images Via Microsoft SCCM

Written by Neil Harrison, Microsoft Premier Field Engineer  If you ever had to deploy an OS image to different varieties of end-user hardware then you’ll know the frustrations that can occur when dealing with the multitude of drivers that may come in to play. Using Microsoft System Center Configuration Manager (ConfigMgr) for OS deployments will…


How to Securely Configure the SCCM 2007 Management Pack for SCOM 2007

Written by Nicolas Pasquali, Microsoft Premier Field Engineer The Microsoft System Center Configuration Manager 2007 (ConfigMgr) Management Pack for System Center Operations Manager 2007 helps administrators manage and administer Configuration Manager 2007 servers.  It’s a powerful tool for monitoring the health of your IT infrastructure which is available as a free download here.  Like many…


IT Operations: The Reasons Why You Don’t Want To Be Unique

Written by Kip Ng, Principal Microsoft Premier Field Engineer In today’s world, we are brought up in a society where we are taught to be first, to be different and to be competitive. We are frequently being urged to be unique in order to stand out among the crowd. There is no doubt that an…


How to use Windows 7 to lock down removable media and keep your computer safe

Written by Mark Farrugia, Senior Microsoft Premier Field Engineer You stop in at your local coffee shop that offers free Wi-Fi access. Sure enough you have someone hanging around with their laptop. They step away and leave their machine unattended; they may have locked the screen, but they left the laptop powered up and unattended…


SCCM OSD: Optimize OS Deployment with Microsoft System Center Configuration Manager

Written by Neil Harrison, Microsoft Premier Field Engineer, based in Canada. As I travel around and talk with various customers and organizations, one of the common things I have found is that people are still having a hard time understanding how to effectively use the Operating System Deployment (OSD) features within Microsoft System Center Configuration…


MS Exchange PST Infestation: What do you do with all that data?

Written by Dan Erelis, Microsoft Premier Field Engineer, based in Canada. Let me start with the obvious: if you have ever supported Microsoft Exchange or Outlook you already know the fundamental DON’T of PST storage: personal folder files (.pst files) are unsupported over a LAN or WAN link.  Now that we have the technical reasons…