Microsoft Modern Service Management®

A lens intended to focus ITSM experts around the globe on the most important outcomes that evolve our customers from legacy, traditional IT models toward easier, more efficient, cost effective and agile service structures.

Multi-Cloud Strategies – Do they work?

We are often asked about our thoughts on multi-cloud, cloud-neutral, and cloud brokerage strategies. Or we work with customers whose strategy is already established multi-cloud.  From a Modern Service Management (MSM) point of view, which starts with Agile/DevOps, our principles apply to any cloud as they do in Microsoft Azure. We would seek to enable… Read more