Microsoft Modern Service Management®

A lens intended to focus ITSM experts around the globe on the most important outcomes that evolve our customers from legacy, traditional IT models toward easier, more efficient, cost effective and agile service structures.

Don’t Let Your Cloud Project Grow Up To Be A Failure…

I am the luckiest guy in the world.  I get to talk to customers every single day about how to move seamlessly to the cloud.  I get to talk to our Microsoft Product Groups about features that are needed to help our customers have an ever better experience during and after migration.  And I get… Read more

Get out of the way!

Digital Transformation is happening, it’s the new norm. There is a growing group of consumers who are always connected. It’s essential for business to interact with these consumers and keep pace with the demands they have, this will be a “make-or-break” transformation. What is Digital Transformation? In essence, Digital Transformation is the transition from physical… Read more

Modern Service Management in the Intelligent Cloud

Executive Summary Microsoft’s compelling Intelligent Cloud platform, coupled with our modern approach and perspective on IT Service Management, provides the answers to an often-asked question; Why doesn’t Microsoft have a dominant IT Service Management (ITSM) tool in the marketplace? First, our view on IT Service Management is that traditional ITSM processes and practices haven’t kept pace… Read more