Microsoft Modern Service Management®

A lens intended to focus ITSM experts around the globe on the most important outcomes that evolve our customers from legacy, traditional IT models toward easier, more efficient, cost effective and agile service structures.

Optimizing Outsourcing with Cloudsourcing

The key to successful “Cloud Sourcing” is to first realize that the type and scope of services, used for classic outsourcing vs service required for adoption and use of public cloud services, are different. Changing the type and scope of outsourcing services has an impact on the type of relationship between customer and outsourcer and… Read more

Do not (just) take care of IT

There are these things in life that one needs to do once a year, that no one likes to do at all. For me one of these things is Taxes!  I don’t do it often enough to get the habit of it, so I finally hired a specialist to take care of it.  It’s really… Read more

A Modern Service Management View On Why Office 365 Is So Important

There are so many great reasons for Enterprises to adopt Office 365.  All of the normal benefit-statements are relevant.  Office 365 is Secure.  Office 365 allows users to be more productive.  Office 365 is an Evergeen-service that is always current.  Office 365 enables users from anywhere on any device.  Office 365 allows IT to focus… Read more

Don’t Let Your Cloud Project Grow Up To Be A Failure…

I am the luckiest guy in the world.  I get to talk to customers every single day about how to move seamlessly to the cloud.  I get to talk to our Microsoft Product Groups about features that are needed to help our customers have an ever better experience during and after migration.  And I get… Read more

Get out of the way!

Digital Transformation is happening, it’s the new norm. There is a growing group of consumers who are always connected. It’s essential for business to interact with these consumers and keep pace with the demands they have, this will be a “make-or-break” transformation. What is Digital Transformation? In essence, Digital Transformation is the transition from physical… Read more

Modern Service Management in the Intelligent Cloud

Executive Summary Microsoft’s compelling Intelligent Cloud platform, coupled with our modern approach and perspective on IT Service Management, provides the answers to an often-asked question; Why doesn’t Microsoft have a dominant IT Service Management (ITSM) tool in the marketplace? First, our view on IT Service Management is that traditional ITSM processes and practices haven’t kept pace… Read more