Microsoft Modern Service Management®

A lens intended to focus ITSM experts around the globe on the most important outcomes that evolve our customers from legacy, traditional IT models toward easier, more efficient, cost effective and agile service structures.

Modern Service Management in the Intelligent Cloud

Executive Summary Microsoft’s compelling Intelligent Cloud platform, coupled with our modern approach and perspective on IT Service Management, provides the answers to an often-asked question; Why doesn’t Microsoft have a dominant IT Service Management (ITSM) tool in the marketplace? First, our view on IT Service Management is that traditional ITSM processes and practices haven’t kept pace… Read more