We have received a number of emails and questions on how to receive support from Premier Support for Microsoft Deployment. There have been several of you who have been routed to the incorrect support person while trying to receive support for Microsoft Deployment. We apologize for your frustration and inconvenience.
To get routed to the correct support person, follow these instructions. Please note that support for Microsoft Deployment is done on via callback with response times generally ranging between 1 and 4 hours depending on the severity of your issue and the other issues in the queue.
To receive support:
a) Call the support number (1-800-936-3500) http://www.microsoft.com/services/microsoftservices/srv_premier.mspx) or
b) Submit a web incident http://support.microsoft.com/select/default.aspx?target=assistance&c1=508&
c) Clearly state that you have a BDD/MDT issue. (If you talk about deployment they will be routed to a different queue. ).
Thank you and please let us know if you have any problems receiving support in the future.