MSCOM Service Management – How to Use Metrics to Transform the Business

An example of a measured change In our first two articles we highlighted the importance of measurements and why opportunities identified in this manner many times face an uphill battle.  To continue the thread of “Service Management in the real world”, I thought it would be a good idea to share a successful change that…

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Release Management: A Bridge, Not A Barrier

For too many organizations, release management is viewed as nothing more than a roadblock to deployment. Instead of returning value to project and operations teams by promoting the development of standards and documentation that drive improvements to releases and operational support, the tools and processes used by RM teams seem like mindless bureaucratic activities from…

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Using Production Data to Test Can Make the Job Easier… But be Careful

Using production data is a smart way to test.  It provides the most cost effective way to generate data for testing. This allows testers to spend more time focusing on writing good test cases rather than taxing their brains to generate meaningless information that only mimics actual data.  Instead, the tester can generate test cases…

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Security In Cross Domain Web Services

(Eiditor’s Note: This is part 1 of a multi part post on Cross Domain Web Service Security) So what is the problem?   Today, small to big sized enterprises end up with multiple domains due to various technical and business reasons.  Creating a forest trust between two Windows Server forests provides a one-way or two-way, transitive…

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A day (or two) in the life of an MSCOM Debug Engineer

Some days, it just doesn’t pay to get out of bed.  Unfortunately you never know if a given day is one of them until you have someone walk in with a “quick problem”.  Usually these interruptions are easily deflected with a simple “What is the problem you are having?”  Hopefully the answer is “DNS” or…

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Imaginary Content – No Really!

When looking for ways to improve their site, the development team for MSDN.microsoft.com and Technet.microsoft.com wanted to be able to leverage a new feature set of ASP.NET – virtual path providers and dynamic compilation.   What does a virtual path provider do?  It allows you to make your content disappear. Well, ok, we still have content. …

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The GUI versus the Command Line: Which is better? (Part 2)

(As promised this is Part 2 of the GUI CLI blog. Part 1 is here.) Intro In Part one of this blog, we saw that we could carry out an OS task and produce the same results whether we were using a CLI or a GUI.  This was at least the case when it came…

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Enabling Valued Change

(The only constant is change. This post form our Service Management Team shares some thoughts about this inevitable occurance.)   Our previous blog we talked about the importance of measurement for service improvement.  But what do you do when the data paints a less than pretty picture and a significant change needs to happen?  Won’t it just…

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The GUI versus the Command Line: Which is better? (Part 1)

(Editor’s Note: Are you a point-and-click person or more of a propeller head? What on the surface seems like a simple subject and mostly a matter of personal choice; using either a Graphical User Interface (GUI) or a Command Line Interface (CLI); can have a significant effect on how quickly or at what scale you…

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