Scrum De-Mystified, Not So Bad After All

It all started this past summer, of 2006. I started hearing about the latest sure-fire recipe for conducting software development projects: Scrum. Of course this new-fangled methodology came with many new terms, techniques, and rules to learn. After developing software for twenty-plus years now, I am wary of new crazes in this business, so I…

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Tell me how I’m measured…and I’ll behave accordingly

(This is the initial blog post from the MSCOM Service Management Team. This team is an essential resource for our group. They are responsible for on-boarding new customers to MSCOM, working with existing customers to provide guidance and smooth the way for releases, interfacing with our Data Center providers and provide a whole array of…

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