How to address incidents – blame others


I am usually not writing here about other companies (especially competition) but I could not resist here – even though I will not comment too far.


Apple shipped a virus with the Windows software of their iPod – sh.. happens. But now, look at their reaction.


First of all, I had problems finding the bulletin. It is actually here: http://www.apple.com/support/windowsvirus/ (did you see the URL? windowsvirus)


Then a quotation out of this bulletin:


As you might imagine, we are upset at Windows for not being more hardy against such viruses, and even more upset with ourselves for not catching it.


As you might imaging, that I am upset at Apple not catching this virus before the shippment…


Roger


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