Support Lifecycle and Products you need to consider upgrading


As a Premier Field Engineers we always focus on the Health of the customer’s environment and a big part of being proactive is to validate future supportability of the products and make recommendations based on best practices around customer’s particular business scenarios. It is critical that customers be aware of the support timelines for Microsoft products which will allow for both product planning and information technology planning in their organizations. To help customers have a consistent experience, The Microsoft Support Lifecycle (MSL) policy standardizes Microsoft product support policies for Business and Developer products, and for Consumer, Hardware, and Multimedia products. This policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. By understanding the product support available, customers are better able to maximize the management of their IT investments and strategically plan for a successful IT future.

The complete details of the Microsoft Support Lifecycle can be found at http://support.microsoft.com/lifecycle/. The different phases of the Support Lifecycle are shown below.

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We wanted to provide you with some of the updates related to Exchange and Outlook support that can help you plan for Messaging Services Life Cycle. The complete list can be found at http://support.microsoft.com/lifecycle/search/

The key takeaways that we want you to be aware of are:

Microsoft Exchange Server 2003 support ends on April 8, 2014.

Microsoft Exchange Server 2007 moved from Mainstream Support to Extended Support on April 10, 2012. The final update rollup release under standard support for Exchange 2007 is Update Rollup 7 for Exchange 2007 Service Pack 3

Microsoft Exchange Server 2010 Service Pack 1 support will end on January 8, 2013. Customers should upgrade to the latest service pack and update rollup

Microsoft Office 2007 Enterprise, Professional, Professional Plus and Standard move from Mainstream Support to Extended Support on October 9, 2012

Microsoft Windows Vista Business, Business N and Enterprise moved from Mainstream Support to Extended Support on April 10, 2012

Microsoft Windows XP Support ends on April 8, 2014.  Custom Support will be available for customers who need additional time to migrate to a supported product

Exchange 2010

Products Released

General Availability Date

Mainstream Support End Date

Extended Support End Date

Service Pack Support End Date

Exchange Server 2010 Enterprise

11/9/2009

1/13/2015

1/14/2020

10/11/2011

Exchange Server 2010 Service Pack 1

8/23/2010

Not Applicable

Not Applicable

1/8/2013

Exchange Server 2010 Service Pack 2

11/28/2011

Review Note

Review Note

 

Exchange Server 2010 Standard

11/9/2009

1/13/2015

1/14/2020

10/11/2011

Exchange 2007

Products Released

General Availability Date

Mainstream Support End Date

Extended Support End Date

Service Pack Support End Date

Exchange Server 2007 Enterprise Edition

3/8/2007

4/10/2012

4/11/2017

1/13/2009

Exchange Server 2007 Service Pack 1

11/29/2007

Not Applicable

Not Applicable

10/12/2010

Exchange Server 2007 Service Pack 2

8/24/2009

Not Applicable

Not Applicable

7/12/2011

Exchange Server 2007 Service Pack 3

6/7/2010

Review Note

Review Note

 

Exchange Server 2007 Standard Edition

3/8/2007

4/10/2012

4/11/2017

1/13/2009

Exchange 2003

Products Released

General Availability Date

Mainstream Support End Date

Extended Support End Date

Service Pack Support End Date

Exchange Server 2003 Enterprise Edition

9/28/2003

4/14/2009

4/8/2014

5/25/2005

Exchange Server 2003 Service Pack 1

5/25/2004

Not Applicable

Not Applicable

1/8/2008

Exchange Server 2003 Service Pack 2

10/19/2005

Review Note

Review Note

 

Exchange Server 2003 Standard Edition

9/28/2003

4/14/2009

4/8/2014

5/25/2005

Office 2007

Products Released

General Availability Date

Mainstream Support End Date

Extended Support End Date

Service Pack Support End Date

2007 Microsoft Office Suite Service Pack 1

12/11/2007

Not Applicable

Not Applicable

7/13/2010

2007 Microsoft Office Suite Service Pack 2

4/28/2009

Not Applicable

Not Applicable

1/8/2013

2007 Microsoft Office Suite Service Pack 3

10/25/2011

Review Note

Review Note

 

Home and Student 2007

1/27/2007

10/9/2012

10/10/2017

1/13/2009

Office Basic 2007

1/27/2007

10/9/2012

10/10/2017

1/13/2009

Office Enterprise 2007

1/27/2007

10/9/2012

10/10/2017

1/13/2009

Office Professional 2007

1/27/2007

10/9/2012

10/10/2017

1/13/2009

Office Professional Plus 2007

1/27/2007

10/9/2012

10/10/2017

1/13/2009

Office Standard 2007

1/27/2007

10/9/2012

10/10/2017

1/13/2009

Ultimate 2007

1/27/2007

10/9/2012

10/10/2017

1/13/2009

Note: Support ends 12 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. For more information, please see the service pack policy  http://support.microsoft.com/lifecycle/#ServicePackSupport

Some of the Proactive Offerings that we can help you, attain operational health and transition to a supportable Exchange environment are

Exchange Server 2010 Migration Readiness Assessment

Microsoft Risk and Health Assessment Program for Exchange Server

Workshop – Exchange Server 2010: Transitioning from Exchange 200x

Chalk Talk – Exchange Server 2010: Upgrading from Exchange 200x

Chalk Talk – Exchange Server 2010: Using Exchange Pre-Deployment Tools

WorkshopPLUS – Exchange Server 2010: Administration and Troubleshooting

If you need more information on the next steps to achieve Operational Excellence for your IT and help planning with the Service lifecycle, check with your TAM on we can help you move to a supportable state with our Proactive Services http://www.microsoft.com/microsoftservices/en/us/support_premier_proactive.aspx

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