Partner Support Number Changes and Call Routing Guidance


Have a question about your MPN membership? Or looking for technical support and not sure where to go?

Whatever your query, we have a support option for you. Take a look below at our up-to-date list of routing options based on your membership level and support requirements.

You can also review the top MPN program/membership questions asked by partners covering membership, benefits, cloud services, training, downloads and software, technical services and incentives and the answers in our Top Partner Questions Library.

Partner support for Microsoft Partner Network

You can speak to our Regional service Centre on the number below. For instant response try the new 'click to chat' option

https://partner.microsoft.com/en-gb/membership - Live chat

Regional Service Centre: please call: +44-(0) 344 800 6006

Opt 1. Cloud billing and subscription on behalf of customers

Opt 2. Technical support

Opt 3. Product information

Opt 4. Gold, Silver and Action Pack membership and cloud benefit questions

Opt 5. Gold, Silver and Action Pack Technical presales and advisory services

Opt 6. Product activation

For Microsoft Gold MPN partners, you can utilise the services through the MPN Concierge

Email: mpncemea@messages.microsoft.com

Telephone: +49 5241 1795083

If you would like to explore how you can make the most of your Microsoft partnership, download our partner eBook.

Where to go for Membership Level Description Additional Information
Cloud Services All levels

 

Phone 0344 800 6006: Option 1

For technical support, Admins should submit their request via the Microsoft Online Portal.

 

Signature Cloud Support - Partners submitting a technical support request on behalf of your customer, please open this in your own Partner tenant. This ensures you are routed to your dedicated technical support team.
On-premise Technical Support All levels

Gold / Silver / Action pack receive 5 incidents

Community Partners will need to purchase a PPI (pay-per-incident)

Search for solutions or submit a request online (Click the view or use benefits button). Access ID and Contract ID are required.

Phone 0344 800 6006: Option 2

 

Business Critical support cases can only be raised by phone. Partners without the Business Critical support benefit can purchase 24x7 support incidents. More info.

 

Products & Licensing Questions All levels Phone 0344 800 6006: Option 3
Licensing support can be provided through your Distributor or CSP Indirect Provider
MPN Membership or Program Questions All levels Search, ask or submit your questions online: https://mspartner.microsoft.com/en/uk/Pages/Support/get-support.aspx

Eligible to Gold / Silver / Action Pack Partners only:

Phone 0344 800 6006: Option 4

Technical Pre-Sales & Advisory Services Partners with Advisory Hours Submit a request online (click the view or use benefits button or

Phone 0844 800 6006: Option 5

All Partners can buy advisory hours, sold in units of 5 hours at £615 and are valid for 1 year. Email: ptssales@microsoft.com
Product Activation All levels Phone 0844 800 6006: Option 6
Licensing Consumption Reports All partners Consumption reports can be requested from your distributor

Have a technical Windows Server 2016 Question? Ask Server Guy!

Server Guy, is a technical resource Microsoft offers free to UK partners for any technical question around Windows Server 2016, SQL Server, software defined networking and software defined storage. In addition Server Guy promotes a server blog, issues a newsletter and hosts regular digital round tables.

To contact Server Guy reach out to: serverguy@microsoft.com.

 

If you cannot locate what you need, please contact the Microsoft UK Partner concierge at ukpc@microsoft.com or call 0330 5878007. You can also visit the website: UK Partner Concierge.

Comments (1)

  1. EwanD says:

    It’s worth pointing out that the MPNCEMEA alias is only dealing with requests from partners with Gold Cloud competencies, as opposed to non-cloud specific Gold competencies (eg Application Development).

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