Planning for ISO/IEC 20000: A MOF Companion Guide (Open Beta Now Available)

The Microsoft Operations Framework (MOF) team is extending the MOF 4.0 core content with the release of companion guides. These guides are intended to help business and technical decision makers and IT pros perform IT-related activities effectively and cost-efficiently. Each guide applies MOF 4.0 principles to specific activities—making MOF’s guidance even more practical and usable. …

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Planning for Software-plus-Services: A MOF Companion Guide (Now Available for Download)

The MOF team has released a new guide, Planning for Software-plus-Services: A MOF Companion Guide. Download it now: Download—Planning for Software-plus-Services     The Microsoft Operations Framework (MOF) team is extending the MOF 4.0 core content with the release of additional companion guides. The guides are intended to help business and technical decision makers and IT pros…

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The Plan and Optimize Phase of the IT Service Lifecycle

Picking up from the last posting where I detailed our overall approach to the IT Service Lifecycle and briefly discussed the purposes of each of the four phases, today I wanted to drill into a bit more detail into the Plan and Optimize (P&O) phase.  And while names have changed since I originally talked about this phase, then…

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