MOF Action Plan- Redistributing the Workload

The Microsoft Operations Framework (MOF) team is excited to announce the first release in a new series of MOF Action Plans. Download the premier release now: MOF Action Plan- Redistributing the Workload                                                IT pros are faced daily with challenges that require actionable results. We think they’d benefit from bite-sized solutions to those real-life…

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MOF Framework Comparison Guides Released

We’re continuing to extend core MOF content with two new companion guides: Cross Reference ITIL®V3 and MOF 4.0 and Using MOF for ISO/IEC 20000. These guides compare MOF with some of IT’s most widely used service management guidance. They’ll give you:   ·         An overview of IT Service Management (ITSM) and an introduction to the…


MOF 4.0 Now Under Creative Commons Attribution 3.0 License - Freely Adapt MOF for your Business Needs

Hi All, One of the first things people realize when looking at implementing a service management framework, whether it is ITIL, MOF, or another, is that they must not only be adopted but also adapted to your individual organization’s needs.  You have to decide which of the described processes are relevant to your requirements and to…

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MOF v.4 IT Service Lifecycle Defined

Development has continued at a frenzied pace over the past couple of months on the MOF update and we do have some work to show for it.  But before I present the MOF IT Service Lifecycle, its phases, and our new graphic, I’d like to review a few of our core design principles with you…

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Who is the audience?

Today someone posed the rather straightforward question of who is the true audience for MOF, and why we’d focus entirely on the IT pro?  That’s a very good question and it raises the point that I don’t think we’ve done a good job to date in articulating our views on the target audience.  As we’ve…

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Welcome to the conversation

One of the goals I had when I first came to the Frameworks team at Microsoft was to open up the dialogue between the people writing the guidance and the people consuming the guidance – our customers, our partners, and our field.  Over the past 18 months, we’ve been trying different ways of reaching out…

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