The Plan and Optimize Phase of the IT Service Lifecycle

Picking up from the last posting where I detailed our overall approach to the IT Service Lifecycle and briefly discussed the purposes of each of the four phases, today I wanted to drill into a bit more detail into the Plan and Optimize (P&O) phase.  And while names have changed since I originally talked about this phase, then…

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MOF v.4 IT Service Lifecycle Defined

Development has continued at a frenzied pace over the past couple of months on the MOF update and we do have some work to show for it.  But before I present the MOF IT Service Lifecycle, its phases, and our new graphic, I’d like to review a few of our core design principles with you…

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We now resume our regularly scheduled broadcasts

I wanted to apologize for the perhaps disturbing lack of posts over the previous several weeks, but I’m afraid being a new father took more out of me than I would have believed possible.  That said, work has continued apace and I would like to continue sharing some of our output and development decisions with…

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Temporary Interruption to the Regularly Scheduled Broadcast

Since I had promised a quick follow-up posting to the Operations and Support blog from last week, I wanted to explain my lack of postings.  Earlier this week, my wife gave birth to our first child and as a consequence I am currently occupied with adapting to my new home life.  Please don’t think the blog…

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The Operations and Support Phase of the MOF Lifecycle

We have now spent some time talking about IT Governance as well as the Business IT Planning phase of the lifecycle and so I wanted to jump ahead a bit from planning straight into the Operations and Support phase of the lifecycle, with emphasis on the Operations piece.  Please understand that I am intentionally leaving…

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The Purpose of IT Business Planning in the New MOF

IT business planning is an increasing important topic in the world of today’s IT professional.  We continuously see problems arising from not including IT operations early enough in the planning process which leads to services being designed with little thought given to operational concerns and serviceability.  At the extreme end of the spectrum, this can lead to entire ROI and business case…

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Announcement: Windows Vista Service Lifecycle Management now available!

For a slight change of pace, I wanted to let everyone know that today we have officially released Windows Vista Service Lifecycle Management (WV-SLM).  WV-SLM is the first of a new line of MOF offerings designed to take service management best practices and make them real for the IT professional by applying them directly to a…

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What does IT governance mean to us?

There has been a lot of really good discussion and follow-up commentary around my IT governance posting from last week and so I wanted to provide a little more detail around what we mean we talk about IT governance.  For us, IT governance is a very simple concept with far-reaching implications that impacts everything we…

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Our Mission Statement

Our Mission Statement: Ensure that IT does the right thing at the right time for the right reasons.    Anyone who has ever heard me teach has heard me comment that I have a perhaps odd fascination with mission statements.  I like the fact that something so short and simple, if done correctly, can have…

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Who is the audience?

Today someone posed the rather straightforward question of who is the true audience for MOF, and why we’d focus entirely on the IT pro?  That’s a very good question and it raises the point that I don’t think we’ve done a good job to date in articulating our views on the target audience.  As we’ve…

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