Planning for ISO/IEC 20000: A MOF Companion Guide (Open Beta Now Available)

The Microsoft Operations Framework (MOF) team is extending the MOF 4.0 core content with the release of companion guides. These guides are intended to help business and technical decision makers and IT pros perform IT-related activities effectively and cost-efficiently. Each guide applies MOF 4.0 principles to specific activities—making MOF’s guidance even more practical and usable. 

We’re pleased to announce the beta of the latest guide: Planning for ISO/IEC 20000.

Join the beta here.

This guide will help you prepare your people, processes, and technologies for ISO/IEC 20000 certification.

The companion guide will allow IT management staff and service providers to understand the ISO 20000 requirements and assist them in planning for streamlined and efficient implementation using MOF. The guide enables users to take informed steps toward certification, make cost-reducing process improvements, and increase organizational efficiency and flexibility. Ultimately, the steps outlined in this guide will help an organization meet ISO 20000 requirements and deliver effective IT services.

Tell us what you think! Test drive our beta guide, and send us your honest feedback. What are your thoughts on the MOF companion guide? What other scenarios would you like to see us address? We appreciate the input and will work to make each guide as helpful and useful as possible.

Tell your peers about MOF 4.0! Please forward this to anyone who wants to learn more about Microsoft Operations Framework.

Already using Microsoft Operations Framework? We’d like to hear about your experiences. Please send comments and suggestions to

Thank you!

Jason Osborne

IT GRC Program Manager

Comments (3)

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