The Plan and Optimize Phase of the IT Service Lifecycle

Picking up from the last posting where I detailed our overall approach to the IT Service Lifecycle and briefly discussed the purposes of each of the four phases, today I wanted to drill into a bit more detail into the Plan and Optimize (P&O) phase.  And while names have changed since I originally talked about this phase, then…

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MOF v.4 IT Service Lifecycle Defined

Development has continued at a frenzied pace over the past couple of months on the MOF update and we do have some work to show for it.  But before I present the MOF IT Service Lifecycle, its phases, and our new graphic, I’d like to review a few of our core design principles with you…

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We now resume our regularly scheduled broadcasts

I wanted to apologize for the perhaps disturbing lack of posts over the previous several weeks, but I’m afraid being a new father took more out of me than I would have believed possible.  That said, work has continued apace and I would like to continue sharing some of our output and development decisions with…

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