I fly a lot and I always fly with Qantas. I’m a Platinum flyer with them. Lots of Microsoft Australia staff also fly with them though lately something really bad is happening. Their quality has hit the bottom and things on the aircraft are always broken and staff are always making excuses for it. Why do I say this?
Here’s a recent example.
Last week I was in Singapore and was on their new A330-300 aircraft on the way there and the way home. Jeff was also flying Qantas on their 747 service to Singapore. When I got to Singapore, Jeff lamented at the quality of his flight. The in-flight entertainment system was broken, his seat’s meal table pulled right out of the seat and clearly wasn’t fastened to anything, and worst of all the toilet was flooded with water and flight attendant staff made the comment “that happens all the time”. On the way home I had a similar experience with my in-flight entertainment screen not locking into position and flapping free so the staff had to use stickers to hold it in position. I even took a photo of it:
Then this week I flew with them to Sydney. On the way over the in-flight entertainment system broke again on an A330-300 meaning people couldn’t select anything and the audio was stuck on loud…I hate to mention that the toilet was also flooded with urine. Glad I had my shoes on.
Last night I flew home – the flight was delayed for “mechanical problems” and so in order to avoid further delays I switched to another flight but several colleagues of mine were still stuck on that one. They were delayed by 3 hours. Again stuff broken on the plane with audio in the in-flight entertainment stuck on mono and broken seats.
Its sad that this great airline is not choosing to make customer satisfaction a top priority. I just hope something is done about it.
Anyone else with experiences like this??
**Updated 16/7 – Changed the last paragraph **