Fragile baggage on an airline…do they really care?

Im on my way home from TechEd on Saturday morning. As usual I take my server and laptop bag as carry on luggage on the flight because I just dont trust them to keep it safe and un-damaged. Its not exactly big after all....

I proceed to check in for the flight like I have done for the last 40 or so flights that Ive done this and the stewardess pulls me aside. Shes concerned that if I take two bags on the flight there wont be enough room. Firstly Im a Gold member and am actually allowed to do this and secondly the flight is not even full so I didnt understand what her problem was.

Another guy comes over and talks to me about it. He wants me to check the bag into the hold (by sliding it down the baggage chute I might add!!!). I discuss with him my concerns of damage given that they arent equipped to care about bags and the fact that the baggage staff throw them in the air and ask whether the airline is prepared to accept responsibility for damage. He says no though says he will put a fragile tag on it and personally take it down to the baggage hold. Nice I think....perhaps they do care.....

I wait for my bags at Perth airport. My server bag comes out. Its upside down. I check the case - its bent! Yes they managed to bend the back of it in a hardened case!

What was the point of the fragile tag again?

Comments (11)

  1. Anonymous says:

    Reading Michael Kleef’s blog “do they really care?”;  i will never forget the time I was flying…

  2. Anonymous says:

    As blogged previously my wonderful hardware is getting destroyed by the airlines . Im concerned that

  3. Anonymous says:

    Reading Michael Kleef’s blog “do they really care?”;  i will never forget the time I was flying…

  4. Anonymous says:

    Finally its released! I’ve been waiting for this for a long time now to try in my server and AMD has

  5. Anonymous says:

    Kleefy’s Indestructible Shuttle Case I got a chance to catchup up with Michael Kleef and Kyle Rosenthal…

  6. Andrew Dugdell says:

    Grrrrrrr!!!  This sort of trollop with our local airline gets me so upset!  And we are not the only ones:

  7. mkleef says:

    Nice one Dugie – I looked at the SMH article and especially laughed at the remediation the airline offered…"sure we’ll dryclean the suit"!! OMG!! Is that the idea of customer service at airlines???

  8. Ben Ryan says:

    Heh yeh same.. I went up to TechEd this year(Yep, saw your branch office session) and stuck my laptop in the middle of my huge suitcase wrapped with clothes as i didn’t want to drag it around. I though it would be ok. Arrived in Sydney (from Melbourne) to find there was no audio and that when i flexed the machine the video card disappeared (yes, plug n pray went "ding dong" and the screen went blank). Later on Monday it died-died. Fortunately my account manager arranged for a replacement mainboard to the apartment I was staying at.

    Anyway you’re not the only one whose hardware suffered the abuse of callous airlines that week! Hate to say it, but if it’s in checked baggage, it’s running the gauntlet.

  9. Gene Ferioli says:

    Mike, you know in the states we have two types of baggage.  Carry on and LOST!  🙂  Hope your server survived.  Take some pics of it and post.  Blast the airline for their negligence!!!

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