This Could Happen to You!
A customer emailed me with the following issue:
I’m trying to connect my Dell x51v (Windows Mobile ver 5.0) to MS Exchange 2003 + SP2 through ActiveSync 4.0, but get the
following error in ActiveSync.
Your account in Microsoft Exchange Server does not have permission to
synchronize your current settings. Contact your Exchange Server
Support code: 0x85010004
In the server Event Log I found event related to ActiveSync.Source: Server ActiveSyncCategory: NoneEventID: 3005User: MYDOMAIN/UsernameComputer: ServerNameDescription:Unexpected Exchange mailbox Server error: Server: [servername.MYDOMAIN.lan] User: [email_name@my_domain_DNS_name.com] HTTP status code: . Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Product: Microsoft Exchange
Product version: 6.5.7638.1
When I got the email I did not know the resolution, now I do and you should too:
1. Start Internet Information Services (IIS) Manager.
2. Locate the Exchange virtual directory. The default location is the following: Web Sites\Default Web Site\Exchange
3. Right-click the Exchange virtual directory, click All Tasks, and then click Save Configuration to a File.
4. In the File name box, type a name. For example, type ExchangeVDir. Click OK.
5. Right-click the root of this Web site. Typically, this is Default Web Site.
6. Click New, and then click Virtual Directory (from file).
7. In the Import Configuration dialog box, click Browse, locate the file that you
8. Created in step 4, click Open, and then click Read File.
9. Under Select a configuration to import , click Exchange, and then click OK.
10. A dialog box will appear that states that the “virtual directory already exists.”
11. In the Alias box, type a name for the new virtual directory that you want Exchange ActiveSync and Outlook Mobile Access to use. For example, type ExchDAV.
12. Click OK.
13. Right-click the new virtual directory. In this example, click ExchDAV. Click Properties. Click the Directory Security tab. Under Authentication and access control, click Edit. Make sure that only the following authentication methods are enabled, and then click OK:
a. Integrated Windows authentication
b. Basic authentication
14. Under IP address and domain name restrictions, click Edit. Click Denied access, click Add, click Single computer, type the IP address of the server that you are configuring, and then click OK.
15. Under Secure communications, click Edit. Make sure that Require secure channel (SSL) is not enabled, and then click OK.
16. Click OK, and then close the IIS Manager.
17. Click Start, click Run, type regedit, and then click OK.
18. Locate the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MasSync\Parameters
19. Right-click Parameters, click to New, and then click String Value.
20. Type ExchangeVDir, and then press ENTER. Right-click ExchangeVDir, and then click Modify.
NoteExchangeVDir is case-sensitive. If you do not type ExchangeVDir exactly as it appears in this article, ActiveSync does not find the key when it locates the ExchDAV folder.
21. In the Value data box, type the name of the new virtual directory that you created preceded by a forward slash (/). For example, type /ExchDAV.
22. Click OK.
23. Quit Registry Editor.
24. Restart the IIS Admin service. To do this, follow these steps:
a. Click Start, click Run, type services.msc, and then click OK.
b. In the list of services, right-click IIS Admin service, and then click Restart