Transforming Incidents to other WorkItem types via Console Tasks in Service Manager (SCSM Dev custom Solutions)

The entire solution (source code) is available here: https://github.com/SubZer0MS/TransformWorkItemTasks I have been asked to create a solution for Service Manager 2012 R2 that contains Console Tasks that allow users us to transform an Incident into a different WorkItem type. In this example, we are going to have 4 Console Tasks, for each of the other 4…

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Service Manager Data Warehouse Troubleshooting

There are some great articles out there which talk about troubleshooting the Data Warehouse. In this article I will be going into explaining the internals of the Data Warehouse along with troubleshooting information. It is important to first of all understand how the DW Jobs work. There are some Jobs that are only visible by…

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Fixing Service Manager Data Warehouse Registration Information

There are quite a few situations where we end up having "corrupt" – actually orphaned or missing – information about the DW Registration. I have created a tool which you can use to fix *mostly* all such issues automatically. Using this tool you can delete all basic information about the DW Registration or if you…

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How object GUIDs are created in Operations Manager and Service Manager

There are some questions on how the object GUIDs are calculated in Operations Manager and Service Manager when thinking about moving MPs to different Management Groups and/or side-by-side migration scenarios. Would the Groups created have the same GUIDs? When I talk about the GUID of an object, I am talking about the BaseManagedEntityId value of…

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Tweaking the AD and CM Connectors in Service Manager 2012

IMPORTANT: Always perform a FULL Backup of the database before doing anything to it !!! ALSO: It is advised that you open a case at Microsoft before doing this – directly editing the database is not supported and you may find yourself in an unsupported state if anything goes wrong.   Some Connectors (like the Active…

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Resetting and running the Service Manager Data Warehouse Jobs separately

We can see quite some issues with running the SM Data Warehouse Jobs or finishing the Cube Processing Jobs. Most of these issues are related to performance problems due to down-sizing of the hardware on the SM Data Warehouse server, SQL Server with the DW databases and/or SQL Server with the SQL Analysis Services. So…

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Custom Activity with User Picker in Service Manager 2012

Well, so we need to create an extended Manual Activity Class/Form or a brand new custom Activity Class/Form and we want to have a new User Picker (or Single Instance Picker) on the Form to be able to select a User (or CI) which is somehow related to this Activity. Pretty easy huh? Well ……

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Service Manager slow perfomance

PLEASE WATCH: https://channel9.msdn.com/Events/MMS/2013/SD-B312   A lot of Service Manager environments (2010 or 2012) suffer from bad performance because of to many entity changes. Let me explain how this works: To best explain, we will take an out of the box relationship: System.WorkItemAffectedUser <RelationshipType id=”System.WorkItemAffectedUser” accessibility=”Public” abstract=”false” base=”System!System.Reference”>   <Source id=”IsCreatedForUser” MinCardinality=”0″ MaxCardinality=”2147483647″ type=”System.WorkItem” />   <Target id=”RequestedWorkItem” MinCardinality=”0″ MaxCardinality=”1″ type=”System!System.User” /></RelationshipType>…

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