Service Manager Data Warehouse Troubleshooting

There are some great articles out there which talk about troubleshooting the Data Warehouse. In this article I will be going into explaining the internals of the Data Warehouse along with troubleshooting information. It is important to first of all understand how the DW Jobs work. There are some Jobs that are only visible by…

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Build-In User Role missing from Operations Manager 2012

Something strange happened recently where we tried to install OM 2012 Reporting, but that failed with the follwing error message logged into the installation log file: Warn: :Message:SRSPolicySetter SoapException Exception: System.Web.Services.Protocols.SoapException: The user or group name ‘{2537B367-6D74-4110-B0B5-1F51C1B1B09E}’ is not recognized. —> Microsoft.ReportingServices.Diagnostics.Utilities.UnknownUserNameException: The user or group name ‘{2537B367-6D74-4110-B0B5-1F51C1B1B09E}’ is not recognized.    at Microsoft.ReportingServices.WebServer.ReportingService2005Impl.SetSystemPolicies(Policy[] Policies)    at…

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