Service Manager Data Warehouse Troubleshooting

There are some great articles out there which talk about troubleshooting the Data Warehouse. In this article I will be going into explaining the internals of the Data Warehouse along with troubleshooting information. It is important to first of all understand how the DW Jobs work. There are some Jobs that are only visible by…

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Resetting and running the Service Manager Data Warehouse Jobs separately

We can see quite some issues with running the SM Data Warehouse Jobs or finishing the Cube Processing Jobs. Most of these issues are related to performance problems due to down-sizing of the hardware on the SM Data Warehouse server, SQL Server with the DW databases and/or SQL Server with the SQL Analysis Services. So…

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Orchestrator and Activity data size limits - a case of re-executing Runbooks

I am going to start by mentioning this great article which explains about the maximum size of the parameters we can use in Orchestrator: http://blogs.technet.com/b/orchestrator/archive/2012/05/08/orchestrator-quick-tip-what-s-the-maximum-size-of-parameters.aspx As the article also states, we can have data passed onto the databus as large as 2GB – *but* – and this is the catch here – different Activities used may…

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When you try to create a Calendar in Service Manager 2012 you get the error - Value cannot be null

In some environment, depending on the TimeZone settings – most important of all Daylight Saving, you may get this error message when you try to create a Calendar in the Service Manager 2012 Console which can also be seen in the Event Log: Application: System Center Service Manager Application Version: 7.5.1561.0 Severity: Error Message: Value…

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Build-In User Role missing from Operations Manager 2012

Something strange happened recently where we tried to install OM 2012 Reporting, but that failed with the follwing error message logged into the installation log file: Warn: :Message:SRSPolicySetter SoapException Exception: System.Web.Services.Protocols.SoapException: The user or group name ‘{2537B367-6D74-4110-B0B5-1F51C1B1B09E}’ is not recognized. —> Microsoft.ReportingServices.Diagnostics.Utilities.UnknownUserNameException: The user or group name ‘{2537B367-6D74-4110-B0B5-1F51C1B1B09E}’ is not recognized.    at Microsoft.ReportingServices.WebServer.ReportingService2005Impl.SetSystemPolicies(Policy[] Policies)    at…

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Know issues when upgrading from OM 2007 R2 to OM 2012

Well first of all I really encourage you to upgrade to OM 2012 because it really brings a lot of features and fixes as well as cool integration with the other System Center 2012 products. Now thinking about a product which is very complex, also supports localization and allows a lot of flexibility and extensibility,…

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Reducing the maximum number of OIDs queried in a single batch in OM 2012

Ran into a nice issue when actvating advanced network performance monitoring on a Cisco ASA firewall. In the Cisco system logs: “incoming SNMP request (# bytes) from IP address IP_ADDRESS and PORT PORT_NUMBER Interface “inside” exceeds data buffer size, discarding the SNMP request” This scenario can happen on some network devices in case that the…

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