Improving Service Manager – we're not kidding!

Update Rollup 6 is out! 🙂 We are constantly improving SC Service Manager and we're not kidding about it 😉 The fixes and performance improvement in Update Rollup 6 are a proof of this! Great job guys! Enjoy!


Free ebook: Microsoft System Center Operations Manager Field Experience

So, here's a cool ebook on OpsMgr for you! 🙂 Check out the description – the contents are pretty interesting as we are explaining a lot of inside knowledge about deployment, optimizations, troubleshooting and internals of the product 😀 Enjoy!


Improvements are here for the Data Warehouse and others in Update Rollup 5

Update Rollup 5 is here: Beside other cool fixes, this UR includes also some cool changes for the Data Warehouse component. These will make it much easier to troubleshoot possible issues that may appear. This is part of our effort to improve the Data Warehouse and the Service Manager product in general. I hope…


Service Manager Data Warehouse Troubleshooting

There are some great articles out there which talk about troubleshooting the Data Warehouse. In this article I will be going into explaining the internals of the Data Warehouse along with troubleshooting information. It is important to first of all understand how the DW Jobs work. There are some Jobs that are only visible by…


Update Rollup 4 for System Center 2012 R2 – important update for the Service Manager Data Warehouse

So, Update Rollup 4 for System Center 2012 R2 is out as you might know 😀 I encourage you to install UR4 for Service Manager because next to other fixes, there's a very important fix included here for the Data Warehouse. This is part of the fixes and improvements we are trying to bring to the…


Fixing Service Manager Data Warehouse Registration Information

There are quite a few situations where we end up having "corrupt" – actually orphaned or missing – information about the DW Registration. I have created a tool which you can use to fix *mostly* all such issues automatically. Using this tool you can delete all basic information about the DW Registration or if you…


How object GUIDs are created in Operations Manager and Service Manager

There are some questions on how the object GUIDs are calculated in Operations Manager and Service Manager when thinking about moving MPs to different Management Groups and/or side-by-side migration scenarios. Would the Groups created have the same GUIDs? When I talk about the GUID of an object, I am talking about the BaseManagedEntityId value of…


Data Warehouse issues after upgrading OM 2012 SP1 to R2

After upgrading SC Operations Manager 2012 SP1 to R2 you might notice general problems related to the Data Warehouse component, including Reporting of course. This may happen in situations where on upgrade there is more than one AlertDetail_GUID table in the DW database and not all will get upgraded to get the 2 new columns –…


Global Service Monitor not working because the remote certificate is invalid according to the validation procedure

When we install and use Global Service Monitor in System Center Operations Manager 2012, the Management Server(s) need to access the GSM site in Azure which will be using a certificate from Microsoft. The Management Server needs to trust this certificate and for this it needs to have in its computer certificate store, in Trusted…