SCCM Server hangs due to memory pressure (Kernel Cache Manager)

Got a request the other day to have a look at a full memory dump of a SCCM server that was hanging due to physical memory pressure (has 32GB RAM installed). As it is the case usually in these situations, the issue was not caused by any SCCM component, but rather something else 😉 It’s…

Transforming Incidents to other WorkItem types via Console Tasks in Service Manager (SCSM Dev custom Solutions)

The entire solution (source code) is available here: I have been asked to create a solution for Service Manager 2012 R2 that contains Console Tasks that allow users us to transform an Incident into a different WorkItem type. In this example, we are going to have 4 Console Tasks, for each of the other 4…


Improving Service Manager – we're not kidding!

Update Rollup 6 is out! 🙂 We are constantly improving SC Service Manager and we're not kidding about it 😉 The fixes and performance improvement in Update Rollup 6 are a proof of this! Great job guys! Enjoy!

Free ebook: Microsoft System Center Operations Manager Field Experience

So, here's a cool ebook on OpsMgr for you! 🙂 Check out the description – the contents are pretty interesting as we are explaining a lot of inside knowledge about deployment, optimizations, troubleshooting and internals of the product 😀 Enjoy!


Improvements are here for the Data Warehouse and others in Update Rollup 5

Update Rollup 5 is here: Beside other cool fixes, this UR includes also some cool changes for the Data Warehouse component. These will make it much easier to troubleshoot possible issues that may appear. This is part of our effort to improve the Data Warehouse and the Service Manager product in general. I hope…

Service Manager Data Warehouse Troubleshooting

There are some great articles out there which talk about troubleshooting the Data Warehouse. In this article I will be going into explaining the internals of the Data Warehouse along with troubleshooting information. It is important to first of all understand how the DW Jobs work. There are some Jobs that are only visible by…


Update Rollup 4 for System Center 2012 R2 – important update for the Service Manager Data Warehouse

So, Update Rollup 4 for System Center 2012 R2 is out as you might know 😀 I encourage you to install UR4 for Service Manager because next to other fixes, there's a very important fix included here for the Data Warehouse. This is part of the fixes and improvements we are trying to bring to the…