Microsoft Premier Education

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Microsoft Premier Events: Microsoft Dynamics CRM Administration and Troubleshooting


The WorkshopPLUS Microsoft Dynamics CRM Admin and Troubleshooting is a three-day course for Dynamics CRM administrators. This workshopPLUS focuses on key components of the application and supporting technology. In addition, it discusses the tools and imparts the knowledge to troubleshoot common issues with the application. Furthermore, the workshop will cover the best practices on how to support users of Microsoft Dynamics CRM application.

During the course, participants are provided with content and hands-on exercises encompassing several different aspects of administering Dynamics CRM. The key areas include:

•             Setup and Configuration

•             Application Core Components

•             Customizations and Advanced Troubleshooting



Day 1: Setup and Configuration

What’s New in Dynamics CRM 2011

CRM Architecture: Overview and Demo

Server Install, Setup and Configuration

Email Router Install, Setup and Configuration

Outlook Client Install, Setup and Configuration


Day 2: Application and Customizations

Sales, Service and Marketing

Processes: Workflow and Dialogs

Reporting Overview

Customizations and Solutions


Day 3: Advanced Topics

Data Management, Auditing and Field Level Security

SharePoint Integration

Claims-Based Authentication and Internet Facing Deployments

CRM Performance

Multi-Currency and Multi-Languages

CRM Servicing and Hotfixes


Target Audience

This course is designed for Dynamics CRM Administrators. The key focus of this course is how to support the Dynamics CRM 2011 environment in a more productive manner. The pre-requisites that allow candidates to see the most value from this course are:

A good understanding of Dynamics CRM and underlying technologies such as SQL Server, Windows Server and Active Directory.


This is a level 300+ WorkshopPLUS, which emphasizes hands-on labs, to ensure that concepts are practiced and understood.

Levels: 100= Strategic / 200= technical Overview / 300= technical Expert level



Unter folgendem Link finden Sie weitere Informationen zur Veranstaltungsreihe und können eine verbindliche Anmeldung vornehmen.