Unlocking Live@edu accounts and other password reset options


If you have the opportunity to take a vacation to some exotic location this holiday season…Congratulations! You deserve it.

But keep in mind that your Live@edu users may be planning to do the same.

Whether it’s a trip to the mountains, the beach, somewhere close or somewhere far away, an interesting thing happens when people relax, unwind, and unplug.

People forget their passwords.

Elaborate and well-funded research studies show that it is impossible for human beings to remember account passwords after “being offline” for more than three consecutive days.

Kidding…I have no data to support this claim. Smile 

Here are two tips that may make it easier when you (and all of your Live@edu users) return from those extended breaks.

  • Outlook Live administrators can reset user passwords AND unlock / unblock Live@edu accounts using the Exchange Control Panel (ECP) or Remote PowerShell.
  • Encourage your Live@edu users to enter additional security information, e.g. alternate email address and/or mobile phone number, at https://account.live.com for user-initiated password reset options.

 

Unlocking Live@edu Accounts

After multiple unsuccessful login attempts, a Live@edu user may find oneself “locked out” or blocked from signing in to Outlook Live and Windows Live SkyDrive.

Mobile devices are infamous for contributing to this situation.

Whereas users typically stop trying to guess a password after some amount of time, a mobile device might provide invalid login credentials hundreds of times per day as it continually tries to sync.

IMPORTANT: In order to unlock or unblock a Live@edu account, an Outlook Live administrator (Organization Management or Helpdesk role group) must reset the password AND require password change on next logon for the affected account.

IMPORTANT: Instruct users to update the Live@edu account password in all mobile devices and email clients after a password reset. 

IMPORTANT: If using Password Change Notification Service (PCNS) with ILM 2007 or FIM 2010 and OLSync, please contact us for additional steps to keep on-premises passwords sync’d with Live@edu passwords when unlocking Live@edu accounts.

 

Resetting user passwords and unlocking Live@edu accounts in ECP

Login as an Outlook Live administrator to the Exchange Control Panel (ECP) at https://outlook.com/ecp

Go to Users & Groups > Mailboxes and select the locked account

With the account still selected, click Reset password…

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Enter Password, Confirm password and select the check box to Require password change on next logon

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For additional information on resetting user passwords and unlocking Live@edu accounts using the Exchange Control Panel (ECP), please see Reset a User’s Password.

 

Resetting user passwords and unlocking Live@edu accounts in PowerShell

Connect to Exchange Online or Outlook Live using Windows PowerShell

Install and Configure Windows PowerShell
Connect Windows PowerShell to the Service

Run the following command, but replace user1@consoso.edu with the Windows Live ID of the “locked out” user and replace Pa$$word1 with the desired temporary password. Unlocking a Live@edu account requires the parameter –ResetPasswordOnNextLogon $true.

Set-Mailbox user1@contoso.edu -Password (ConvertTo-SecureString -String ‘Pa$$word1‘ -AsPlainText -Force) -ResetPasswordOnNextLogon $true

For additional information on resetting user passwords and unlocking Live@edu accounts using Windows PowerShell, please see Reset a Live@edu User’s Password with Windows PowerShell.

 

User-Initiated Password Reset Options

If a Live@edu user adds an alternate email address and/or mobile phone number at https://account.live.com, then there are additional user-initiated password reset options available.

IMPORTANT: Instruct users to update the Live@edu account password in all mobile devices and email clients after a password reset.

IMPORTANT: If using Password Change Notification Service (PCNS) with ILM 2007 or FIM 2010 and OLSync, please instruct your users to use your school’s password reset procedures.

Adding alternate email address and/or mobile phone number for resetting your password

Go to https://account.live.com and sign in

Under Account Security > Security Info, click the Manage link (right side)

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On the Manage Security Info page, enter Mobile phone number and/or Alternate email address

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Click Save

Resetting a forgotten password using alternate email address and/or mobile phone number

If a user is unable to login to https://outlook.com and receives the message “You’ve tried to sign in too many times with an incorrect email address or password,” then you might recommend resetting the password by clicking the “Can’t access your account?” link on the Windows Live Sign In page.

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A user will need to enter a valid Windows Live ID and the Characters from the Picture (CAPTCHA)

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When a user select I forgot my password

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The user will be presented with some additional password reset options

Email me a reset link Send a code to my mobile phone
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