UPDATE #3: Microsoft Disaster Response – Typhoon Haiyan/Yolanda

Molly Bull, Senior Communications, Manager, Microsoft Disaster Response

Activities continue to take place in support of recovery efforts for Typhoon Haiyan.

Microsoft has collaborated across the technology industry to deploy TV White Space in the Philippines to enable Internet connectivity, and Skype calls to help Typhoon Haiyan-affected citizens communicate with their families within the country and abroad.

TV White Space utilizes unused TV channels to enable connectivity, and is being utilized by government agencies to coordinate relief operations and delivery of services for affected citizens.  Microsoft has also provided Skype credits to government and non-government agencies for enhanced collaboration in facilitating relief initiatives.

Together with the Philippines Department of Science and Technology Information and Communications Technology Office (DOST – ICTO), Microsoft has also placed devices at evacuation centers where citizens can access Skype and conduct a video call with their loved ones.

In support of continued relief efforts, Microsoft has contributed approximately $1.1 million in monetary and in-kind donations, including employee giving and the company’s match program.

Microsoft extends thanks to all those who have collaborated with us in supporting the Philippines during the weeks following the typhoon, and we would like to share a personal account from Karrie Ilagan, Country Manager for Microsoft Philippines.  http://www.asiafuturesmag.com/Article/ItemId/388/a-personal-account-of-the-impact-of-typhoon-yolanda.aspx


UPDATE #2: Microsoft Disaster Response – Typhoon Haiyan/Yolanda

Molly Bull, Senior Communications, Manager, Microsoft Disaster Response

Microsoft continues to work with government responders and global and local nonprofits on the ground to help provide disaster relief to impacted communities.  You can donate to those affected by Typhoon Haiyan/Yolanda by giving to any of the nonprofits listed in the previous blog post below.  For those in the U.S. you can also use the HelpBridge mobile app to donate goods or cash to nonprofit organizations who are providing aid.

To support ongoing response efforts, Microsoft has committed approximately $500,000 USD in overall relief aid which includes cash grants and in-kind software donations to support NetHope, Skype credits for local government and nonprofits, and continued work with local government to bring connectivity to disconnected areas.  Additionally, the four emergency.lu kits mentioned in the previous post have been deployed which include the Skype client optimized for low-bandwidth and Microsoft Lync to help aid communications.

Microsoft is also working internally to provide to its employees information on ways to donate, with a company match incentive for monetary donations.  The total dollar amount raised so far is undetermined, as it is changing rapidly.

We will continue to provide support and information where we can.


UPDATE #1: Microsoft Disaster Response – Typhoon Haiyan/Yolanda (published November 12, 2013)

Molly Bull, Senior Communications, Manager, Microsoft Disaster Response

We extend our deep appreciation and gratitude to the many nonprofit organizations on the ground helping with relief efforts for Typhoon Haiyan/Yolanda.  Those who wish to offer support can do so by donating to the following nonprofit organizations that are providing aid to those impacted:

• Aidmatrix: Coordinating the gathering and distribution of much-needed relief goods.
• American Red Cross: Have sent two disaster specialists to the region as well as communication specialists to help with the damaged communications infrastructure.
• Catholic Relief Service (CRS): Providing emergency shelter, water, and hygiene supplies for more than 32,000 families.
• Direct Relief: Sent $2.2 million in antibiotics, wound care supplies, gastro-intestinal medications, and painkillers to health facilities critically-low on supplies.
 Heifer International: Providing relief agencies with food, water and roofing materials to help meet basic shelter needs for project families.
• International Medical Corps: Has a team on the ground in the Philippines working to provide health care training, education and support.
 International Rescue Committee: Working closely with partners to deliver clean water, health care and other urgent needs.
• Medical Teams International: Addressing the health needs of those impacted through the provision of medical supplies, medicine and medical experts (doctors, nurses, and EMTs).
• NetHope: Working with local partners and government to provide communications and IT infrastructure support.
• Plan International: Plan positioned 4,000 water kits and 4,000 pieces of plastic sheeting for shelter so if roads become impassable items can be quickly distributed by the community.
• Save the Children: Relief experts are on the scene, assessing children's needs and helping families recover.
• SOS Children’s Villages: The team on the ground is providing food, water, shelter, medical care, clothes and other basic needs.
• World Food Programme: Working to provide logistics support for food and communications equipment to impacted areas.
• World Vision International: Mobilizing to help provide food, blankets, mosquito nets, tarps, hygiene kits, and emergency shelter.

We have updated the HelpBridge application, available at www.microsoft.com/helpbridge, to call out opportunities for those in the U.S. who wish to donate via text-to-give to response organizations providing relief to communities impacted by Typhoon Haiyan. 

Microsoft is also working with nonprofit organizations, government responders, and customers and partners to determine technology and services support needed to help with business and infrastructure challenges. 

Four deployment kits from emergency.lu, which include a version of the Skype client optimized for low-bandwith organizations, have been dispatched to the Philippines to provide connectivity for ongoing humanitarian operations. Microsoft Lync is also included, which response teams on the ground can use to coordinate relief efforts.  Emergency.lu is a communications solution for global disaster relief and humanitarian missions, developed and implemented as a partnership between the Luxembourg Government and a consortium of Luxembourg companies and organizations: SES TechCom, Hitec and Luxembourg Air Rescue.  Skype and Ericsson Response are technical partners for emergency.lu.  More information can be found here.

Microsoft is also supporting NetHope's response efforts on the ground through monetary donations and with 400 Microsoft Office license donations to support their operational procedures.

Interactive maps are available from Esri, providing imagery, situational information, and crowd sourced social media data.  These maps can be used by citizens and first responders for real-time visuals within the impacted area. 


We will continue assessing the needs of those in the impacted areas and provide support where we can. 


Comments (49)

  1. Rob Gell says:

    It has been suggested that I contact you regarding a product we have developed that would be of use in the Phillipines post Super Typhoon Haiyan and in other locations around the world where the storage of fresh water is essential. The suggestion has come from Cherie Munden, Global Business Manager ANZ Bank for Microsoft Australia. We have available a newly designed Pak Flat (water) Tank which effectively reduces the logistic costs of transporting water tanks for emergency use by 85%. I believe that Cherie's interest is through the Microsoft Foundation and the need to explore the possibility of the Foundation financially supporting the import to the Phillipines of a large number of Pak Flat Tanks for immediate use.

  2. jensocan says:

    What a great use for photo sync and Silverlight.

    Between the Red Cross, Microsoft and Stephen Harper, that mess will soon be gone.

    Clearly, help is on the way.

  3. Mitchel Jacobs says:

    I am proud of Microsoft for helping with the Philippine relief efforts. Especially helping get communications operational. My friend and her family were at the center of the typhoon and lost all power and communication abilities with the outside world. One week later family members are still trying to get any information from their loved ones. Your efforts will help bring some peace to many people looking for their friends or family.

  4. ngwang gumne says:

    I have a lot of problems getting skype communication.

    My working email now is 164ngng@gmx.co.uk. mustakebi was hacked into so I cannot access it.

    Please, help with skype registration.

  5. Cy says:

    I would like to confirm  an article I've read in NBC about Skype to give a voucher for any calls made to the Philippines after Typhoon Haiyan struck the island. Is this true? I made my first phone call which luckily went through on the 13th. I was able to get hold of them 5 days after the storm.

    If you can pls reply to this msg. Thank you!

  6. sadam hussain says:

    Friends will be reminded to wish you happy birthday on Skype.

  7. shambelmilae says:

    will bereminded to wish you happy bilthday on skype

  8. MaiMai says:

    Hi My Family is in Leyte, I'm trying to reach them and have tried "subscription" to Philippines but it is still pending. I badly need to talk to them.

    Thank you for reaching out to my country, especially my home province. Thank you for helping my friends and family.

  9. Simi Dhillon says:

    I'm trying to get video calling skype. But I  get message – get credits. What does it mean, when it's free? Kindly help.

  10. Tim Ireland says:

    Please also recognize "Shelterbox". Here their website: http://www.shelterbox.org/

  11. Art Samaniego says:

    Thank you Microsoft, we will never forget this gesture.

  12. scscA says:

    you are very bad you don't give me more games to play

  13. Aslan Aslani Skype name Aslan_Aslani says:

    I am tryng to reset my Skype name & the pasword for 5 days now.I have $7.80 in accaunt to make phone colls &. I never needed a password to do just that .IS ANY BODY TRYNG TO HELP ME

  14. mrtina-sirotnikova585 says:

    som to ja kazdi to vje nikto ma nezmeni ani vi nie a ani sudit ma nemozete lebo sudit ma moze len boh

  15. toni morina says:

    toni  morin  qka  po  ban   a  je  mir  

  16. gtju bgvf g;kmt bv lj says:

    nhag fte tdyfhjrug hd  vfdjuahyflpjughyfra

    hyf tgtfjugatf_bgdh gf

    fgtf7 fv        gc b

  17. sharmahimal1 says:

    the great way to help other is to solve the problem when some one under un natural way

  18. benedict says:

    i would request my skype account generated

  19. benedict says:

    I had entered my details then all of a sudden  i received a message that the page could no more load.

    kindly assist here.

  20. J-Duece says:

    Microsoft, I know enough about the Bible to say that God will bless you for your kindness to the sweet people of the Philippines.   Super Kudos to you, Microsoft!!!  I will NEVER forget your kindness when so many folks need it the most!!!  I give you one of my own quotes:  "When we stop learning, and when we no longer ask WHY?, THEN is when we begin to die!"

  21. http://blogs.technet.com/utility/anonymous.gif says:


    18 Nov 2013 8:17 AM


  22. Mila Plantinos says:

    Can I ask for another free voucher of skype credit? i am resident of Panay island (Iloilo Philippines), i have a hard time in communicating our other branch in Northern Iloilo (Balasan), the most hit of typhoon in Northern Iloilo. The skype credit i previously received help me a lot. thank you.

  23. mejv says:

    Thanks for helping the Republic of the Philippines

  24. Gina LPN says:

    Isn't it incredible all the people we have  to support the PHILIPPINES.  Amazing in a disaster we always manage to come through and forward, That is us  UNITED STATES OF AMERICA ,

  25. zahidul hasan says:

    my name is Md.Zahidul hasan ,my skype name is-,zahidul.hasan19.

  26. zahidul hasan says:

    my name is Md.Zahidul hasan ,my skype name is-,zahidul.hasan19.my cantry Bangladesh ct narayanganj ,skype my fevaret softere.my selfon number  +8801534534739.

  27. sandy wittert says:

    I cannot connect to skype – I am with telkomsa.net – I do not want another address.  My email is :  sandy.wittert@telkomsa.net

  28. satish says:

    i am trying learning Skype for the last half an hour but in vain

  29. ERika says:

    bOZEEE !!!! newim najst v kompe  skajp !!

  30. Marial Akol Pel says:

    Icomment to use skype by the help of skype managers

  31. i estrella capua says:

    i  it's almost 3months I can't open my skype profile . many times try to change my password but  stiil      can't   recover .I spend a lot pay my over seas call

  32. susanneault@hotmail.ca says:

    Skype will not accept my passwords or your codes to change my password so with this kind of crap you can all delete off of my laptop your stupid crap and Skype all together off of my laptop period.

  33. irfan says:








  34. ehjaz says:

    sir,s i cannot hearing voice eachother please ajst

  35. kenny Akinpelu says:

    The begging end is closer,get ready always

  36. aseslettvik@gmail.com says:

    I go crazy!!!! it is not possible for me to find out how i get to add contacts in windows 8 .

    windows 8 is terrible. I give up

  37. For questions regarding Skype, you can access customer support here.

  38. diamondloury says:

    the skype download wont let me download skype to my computer so i am telling other skype users to delet there skype

  39. Rick says:

    where is my SKYPE, I am already sick fighting for it for months ?????????????????????????????????/

  40. toni Morina says:

    som to ja kazdi to vje nikto ma nezmeni ani vi nie a ani sudit ma nemozete lebo sudit ma moze len boh

    Aslan Aslani Skype name Aslan_Aslani  

    18 Nov 2013 12:41 AM  wael

    I am tryng to reset my Skype name & the pasword for 5 days now.I have $7.80 in accaunt to make phone colls &. I never needed a password to do just that .IS ANY BODY TRYNG TO HELP ME

  41. bhebebea says:

    plz makes solution 2 da problem.. skype commucation is bad service now

  42. dona says:

    I totally ont understand how I was forced onto this webite

  43. Debby5 says:

    i really enjoy skype;i make free calls and chat with my frend

  44. Brianna Williams 13 june 21 200 says:

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  45. Anonymous says:

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  46. Anonymous says:

    Pingback from Microsoft TV White Space technology provide Internet connectivity and free Skype calls Yolanda survivors | Single Mom Super Mom

  47. Cora Woodhard says:

    Please Watch, like and share!

  48. Cora Woodhard says:

    Please Watch, like and share!

  49. Floyd Castro says:

    I was in Tacloban two weeks ago. They still need help … please don’t stop helping. Our team partnered with NCCP/ ACT Alliance during our visit. They are helping families in Jinamoc Island in Basey, Samar rebuild their homes.

    Thank you very much for your concern.