Nonprofits Build Long Term Relationships with the DoVE Platform

Bring up customer relationship management (CRM) systems in a conversation, and watch how most faces go blank. This is not very surprising. CRM systems are mostly utilised for backend operations and as such, are only known to a small pool of people. For the uninitiated, CRM technology is a big deal for large corporations, since…

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Japan NPO Center Improves Engagement with Microsoft Dynamics CRM

Established in 1996, Japan NPO Center (JNPOC) seeks to strengthen the social infrastructure of non-profit organisations across Japan. It also aims to build strategic partnerships between the non-profit sector, businesses and the government. Some of the main activities at JNPOC include maintaining the organisational databases of non-profits to promote information sharing; managing software donations in…

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New Zealand's PlunketLine Uses CRM Solution to Better Engage with Clients

The Royal New Zealand Plunket Society Inc (Plunket) operates a 24×7 national contact centre service group called PlunketLine. Its existing CRM systems’ on-going support requirements and costs were proving to be a challenge. Dimension Data New Zealand proposed the new Microsoft Dynamics CRM 2011 system to Plunket, and integrated it to PlunketLine’s call centre telephony…

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