Content Organizer - E-mail Submission

  • Article

After a check to this post, I want to give an answer to the last question :

https://www.khamis.net/blog/Lists/Posts/Post.aspx?List=6c8a23d1%2D47ea%2D47e5%2Db56f%2D2bc57cb95b93&ID=38&Web=d64cd8b3%2Da3f4%2D40d8%2D8d93%2D6aa6dc82fcda : Thanks to some colleagues that pointed out to me that there seems to be a bug in RTM where even if you have all the configurations set up, e-mails don't get routed to the content organizer correctly or the rules just don't seem to fire, they just seem to stay in that list. I'm not sure yet that it is a bug and if the latest Cumulative Updates from Microsoft fix it. Someone please let me know.

Resolution

We do not (and never have) supported directly e-mailing a content organizer as the steps below show.  It just won’t work – that mail submitted to that list needs to be in a special format that Exchange 2007 can create (or some other system who has implemented that documented protocol).

You should consider leaving the mail in Exchange and using Exchange’s record management and compliance functionality or buying a third party add-in if you need to get mail into a SharePoint content library.  https://technet.microsoft.com/en-us/sharepoint/ff598594.aspx has a list of partners:

The list below provides a sample of Certified or Gold Certified Microsoft Partner Network members whose third-party tools can be used to route email from Microsoft Outlook to a SharePoint document library through a drag-and-drop operation. Partner solutions should be evaluated against the business requirements of your organization to ensure they have the capabilities and integration needed.

· Colligo (Colligo Contributor Add-In for Outlook)

· MacroView (MacroView Message)

· Scinaptic Communications (OnePlaceMail)

I understand that it’s not happy news and I feel you pain here (you have a reasonable request), but third party or keeping it in Exchange are the only options. 

Workaround
We found a workaround to enable incoming email on the “Drop Off library” and which in turn routed the emails/attachments to the destination library as per the rule.

The envelope data or other metadata will NOT be carried along with the item to its final location with this workaround. So the you should expect to lose sender, sent, received, et cetera…which I imagine breaks what you are trying to do.

If you want to check on how to get this working using Exchange 2007:

https://msexchangeteam.com/archive/2006/11/21/431608.aspx

So the format is generated by the backend transport layer via a policy on a Managed Folder.  So even in 2007, you can’t email a content organizer.  But you can set up a journaling rule on a managed folder in Exchange to journal every item dropped into that folder to SharePoint.

**Suggestion** We should not encourage you to email **Content organizer** since we have that has a legacy feature to support Exchange 2007. If you want email to be sent to SharePoint then use Email enabled Doc Lib.

Si vous êtes partenaire Silver ou partenaire Gold : n’hésitez pas à revenir vers l’équipe de l’avant vente technique Microsoft au 0825 827 829 faire le 0 puis le 1550# afin de faire le point ensemble sur tous vos dossiers d’avant vente.