Thank you for visiting. I am an ITSM consultant. Prior to coming to Microsoft, I spent 10 years working in and managing IT operations for a medium-sized organization. Additionally, I was responsible for some Transition tasks (such as change management).
This blog is intended to be an outlet to share my previous and ongoing experiences in operationalizing ITSM concepts. I've met many people who understand the concepts of ITIL, for instance, but get stuck on how to make it reality - they wonder what it looks like in practice.
I hope this blog will help!
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