Practical applications of ITSM/ITIL

Mark Trammell’s thoughts on operationalizing ITSM concepts, and other stuff

Laying the Groundwork for a Service Management Approach (Part 1 of 6)

Service Management efforts tend to be driven from the top down, but I have seen more often than I...

Author: Mark E. Trammell Date: 11/14/2018

ITIL and the DoD RMF - Part 3 of 3 – Practical Example

Part 1 of this series was an overview of the Department of Defense (DoD) Risk Management Framework...

Author: Mark E. Trammell Date: 10/17/2018

ITIL and the DoD RMF - Part 2 of 3 - Security Controls

In Part 1, a basic overview of the United States Department of Defense (DoD) Risk Management...

Author: Mark E. Trammell Date: 10/16/2018

ITIL and the DoD RMF - Part 1 of 3 - Introduction to the RMF

It’s October, and that means it’s National Cyber Security Awareness month, and that is the theme for...

Author: Mark E. Trammell Date: 10/30/2017

Monitoring tools and the path of least resistance

At a client recently, an example arose of a well-designed technical solution falling partially short...

Author: Mark E. Trammell Date: 09/12/2017

Welcome!

Thank you for visiting.  I am an ITSM consultant.  Prior to coming to Microsoft, I spent 10 years...

Author: Mark E. Trammell Date: 08/03/2017