Outlook 2013 Password Prompt

 have changed my password for my user account on my domain and now Outlook prompts for a password for what feels like a million times a minute.  Very frustrating.   After some investigation, I found that there is a really simple fix and is something I really need to remember, so as normal, I am putting on my notepad 🙂

Using Windows 8.1 and Outlook 2013 with Exchange

  1. Go to the control Panel
  2. Click User accounts
  3. Click Manage Windows credentials
  4. Click on the item that has the name Outlook in the title (something like MS.Outlook.15:<Email Address>
  5. Click Edit
  6. Change the password in here to the new Windows domain password
  7. Click Save

This will inform Outlook what the new password is, hence why it keeps prompting for me to enter my password previously.

Simple when you know how!

Comments (12)
  1. Ed (DareDevil57) says:


  2. Durval Ramos says:

    It's really simple. Thanks for sharing

  3. Ed says:

    Sounds like a server issue and communication to me.

  4. Max says:

    Although it is simple, this is what I have to do every time the password is changed. And this happens once every thirty days. I think there should be better solution.

  5. DaveN says:

    We use Office365 for our email exchange server and local Office Pro Plus 2010; for my users it’s every 90 days the password expires. We all know how to change the password but we get no advanced notification…email just stops working. Can we at least
    set up a 7-day prior notification? I can’t find this.

  6. Edithkal says:

    There is much better way to resolve the whole problem:
    just delete saved credentials.
    Read http://support.microsoft.com/kb/2762344/en-us for explanation.

  7. cibex says:

    I have the same problem in a local Exchange 2013 /Outlook 2013 environment. There are no saved credentials!
    Any idea?

  8. gaurav says:

    After trying so much I am getting same problem again and again

  9. Shiyaz says:

    Grate mate, saved me

  10. RonH says:

    I thought that in a domain, the password you used to authenticate to the AD controller was stored and used as your password for anything you accessed from the session, ie. network shares, printers, and Mail.

  11. bahaa farid says:

    my outlook 2010 keep asking for password and user id and no connection to gmail
    I am using my email also in my smart phone, I think this happened since I used my email on my smart phone
    I do not want to use low security

  12. arc_dev says:

    This was driving us crazy on a Win 7 x64 Enterprise with Outlook 2013. The system guy looked at it and couldn’t figure it out. This did the trick. Thank you 🙂

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