My slides on using newsgroups to improve the customer experience

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Below is a link to the presentation slides for my Society for Technical Communications talk on using newsgroups to improve the customer experience. At the bottom of each slide are my detailed notes. To view them more easily, you can drag the divider bar upwards. Happy posting!

Megan

https://megandavis.members.winisp.net/Resources/Newsgroups_MD.mht