XP is going to Extended Support

As of 19th of April 2009; Windows XP will go from the mainstream support to the extended support phase. What

What kind of support will customers receive during the Extended Support phase?

  • During the Extended Support phase, Microsoft will continue to provide security patches at no additional charge, automatically delivered monthly via Windows Update
  • Customers who purchased Windows XP pre-installed on their machines will continue to receive support from their Original Equipment Manufacturer (OEM)
  • Microsoft will accept no-charge calls from customers with Windows installation issues only. However, all customers can also obtain paid incident support

What is changing on April 14, 2009?

  • On April 14, 2009, Windows XP will transition from the Mainstream Support phase to the Extended Support phase, as planned and previously announced. Extended Support for Windows XP will be available until April 8, 2014.
  • During the Extended support phase, Microsoft will provide paid support (example: per-incident telephone/web support, Premier and Essential support, etc.) for all customers.
  • During the Extended Support phase, non-security hotfixes will be available to Premier customers for a fee via the Extended Hotfix Support (EHS) program.

Please note: As per the Microsoft Support Lifecycle policy, Mainstream and Extended Support require that the supported service packs be installed in order to continue receiving any support, including security updates. Therefore, to receive Extended Support for Windows XP, customers must have the latest, supported service pack installed.

These dates are in line with the Microsoft Support Lifecycle policy, which provides transparent, predictable information about the support lifecycle of Microsoft products. More information is available on the MSL Web site at http://support.microsoft.com/lifecycle

Important links:

MSL External Web site: http://support.microsoft.com/lifecycle/

MSL FAQs: http://support.microsoft.com/gp/lifepolicy

Product Support Dates Search: http://support.microsoft.com/lifecycle/search/

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