Service Manager - CMDB Computer Maker

An example PowerShell script to automate the creation of items within the Service Manager CMDB can be downloaded from https://gallery.technet.microsoft.com/scriptcenter/Service-Manager-CMDB-c8628456. This shows how to easily populate information when SCCM connector usage is not appropriate for the task. The script creates and populates the computer Configuration Item in Service Manager via the CSV file import process detailed here…

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Service Manager 2012 - Creating Workflow Notifications in Change Requests

The Change Request process in Service Manager can involve a lot of repetitive data entry. This is largely caused because workflow emails for a Review\Manual Activity in a CR by design only take information from themselves and not the parent CR/ For example, if the parent CR for the review activity has been logged as the…

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Service Manager Dashboards in Power View - Part 2

Let’s create an interactive Service Manager dashboard in Power View! I’m a big fan of Power View – if you’re not familiar with Power View, it’s the amazingly cool feature of SQL Server, which gives us presentation-ready dashboards in SharePoint and Excel. Up until recently, Power View needed data to be formatted in the Business…

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Service Manager Dashboards in Power View - Part 1

This blog will walk through how to setup Power View for a Service Manager test environment. We’ll first look at setting up a SharePoint VM for Power View, then hooking it up and using all the Service Manager good stuff. My other blog at http://blogs.technet.com/b/manageabilityguys/archive/2013/08/13/service-manager-dashboards-in-power-view-part-2.aspx walks through configuring a dashboard, once Power View is setup. If…

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Managing username changes in Service Manager

Let’s say someone in your organisation changes their name for some reason. Let’s also say that the same person is in your Service Manager CMDB. If that persons Active Directory username changes, then might not quite work as you’d expect – this is correct at the time of writing in System Center 2012 – Service…

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Creating Service Manager Lists with the Service Manager List Maker tool

Lists in Service Manager are those drop-down lists which you see on forms. For example, the Incident Category list which you’ll see when you open an Incident. It’s pretty easy to go and edit existing lists from the Service Manager console, from the Library section – this allows you to add to, or alter those…


Listing Review Activities which need your vote in Service Manager

In Service Manager, out of the box, we have a view of Review Activities which you need to vote on.  However, if the RA has multiple reviewers, even if you’ve already voted, it’ll stay in your list until the other folks have voted & the activity is completed.  This can make your view a little messy,…

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