State and Local Governments Adopt Microsoft Dynamics CRM to Improve Citizen Service Delivery
At our annual Public Sector CIO Summit held in late March, Microsoft Corp. announced four Microsoft Dynamics Customer Excellence Award winners and showcased eight unique customer approaches to using Microsoft Dynamics in the state and local government market. These customers join more than 500 state and local government organizations leveraging the power of the Microsoft Dynamics CRM platform to achieve cost savings, streamline operations and transform the delivery of citizen services.
To read summaries of the work these customers are doing with Dynamics CRM, take a look at the press release. If you want to see the actual case studies or customer postings, please follow these links:
- Innovative Service Delivery and Cost Savings: Commonwealth of Virginia
- Managing a Citywide Convention: City of Charlotte, N.C
- Driving Up Jobs and Revenue: State of Indiana Economic Development Corp
- Unified Offender Case Management: County Commissioners Association of Pennsylvania
- Advanced Information Sharing and Mobile Victim Notification: Indiana Department of Corrections (PDF download)
- Reforming the Criminal Justice System: Illinois Department of Corrections
- Reimagined Health and Streamlined Delivery of Care: Louisiana Department of Health and Hospitals
- Rapid Hotline Response and Reduced Abuse: Florida Department of Children & Families Abuse Hotline
- Inter-County Standardization and Care Coordination: Ohio Department of Developmental Disabilities
- Timely and Responsive Benefits: The State of Wisconsin Department of Health Services
- Greater Patient Care, Savings and Retention: Cancer Treatment Centers of America