Social CRM – what is it, what can it do for you?

Social CRM   Far more than a passing trend, social is here to stay.   But when it comes to applying it to your business, you may be asking, “Where do I start?” The answer is simple: start with the priorities you have for your business.   Example: Loyalty     Enterprise Social can help…


How you can use Yammer in CRM Online

If you’re part of a Microsoft Dynamics CRM Online organization and you choose to install product updates, you have the option to integrate Yammer into your sales and service processes. You can stay up to date with the records you care about and hold conversations with your colleagues without navigating away from the work area….


Dynamics CRM iPad and Yammer New Features

  Microsoft Partners can access two new courses on the Partner Learning Center.   Microsoft Dynamics CRM December 2012 Service Update: iPad Experience – link This course describes the iPad experience in the Microsoft Dynamics CRM December 2012 Service Update. While many features are available to iPad users across the Microsoft Dynamics CRM web application, the sign-in,…