How to Spot Negative Comments in NPS Surveys

Dynamics 365 Voice of the Customer (VoC) lets you create and send out surveys, so that you can get valuable feedback about your products or services. Using the Net Promotor Score (NPS) question type in VoC you can capture a respondents satisfaction based on the likelihood that he or she will recommend the product or…

0

How to Export and Import Voice of the Customer Surveys

So you’ve built a Voice of the Customer Survey in one of your Dynamics 365 tenants, and now you would like to use that survey as a starting point for a new survey in another Dynamics 365 tenant. How can that be done? Can you export a survey and import it into another tenant? I’ve seen…

2

Working with Survey and Question Responses in Dynamics 365 Workflows

On our new and improved documentation site Microsoft Docs you can find technical documentation, API reference, code examples, quickstarts, and tutorials for developers and IT professionals, including an article on how to leverage the Voice of the Customer (survey) solution included with your Dynamics 365 system – Get feedback by using Voice of the Customer…

0

Creating and working with surveys

Surveys are a great way to learn more about what your audiences would like you to keep doing and what needs improvement. With the great new addition to the Dynamics CRM family, Adxstudio Portals, you can easily create surveys to be exposed to your audiences on your portal(s). In this blog post we will create…

0