Microsoft Dynamics CRM Spring Readiness Blitz

You are invited to the Microsoft Dynamics CRM Spring Readiness Blitz! Register for Spring Blitz: March 5th 2015 Social listening! Customer care! Marketing! It’s all coming in the Microsoft Dynamics CRM Spring release. Please join us as we overview the upcoming releases and show how you and your customers can help create amazing customer experiences with Microsoft…

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Richer Location Data Analysis in Microsoft Social Listening

Social and mobile have changed the way people communicate. Today’s customers are more informed and getting their information in new ways and from new sources. Decisions are influenced by discussions online and user reviews. In fact, 75% of B2B customers are likely to use social media to influence their purchase decisions, and customers are over…

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If you are eligible for Microsoft Social Listening but don't see it in your CRM

Microsoft Social Listening (MSL) is a powerful new service that your organization can use to monitor social media channels like Facebook and Twitter. Use Microsoft Social Listening to track products, brands, competitors, and campaigns globally and in real time to gain a true understanding of your customers and your business across the social web. Dynamics…

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Understanding the Sentiment Engine in Microsoft Social Listening

Sentiment Analysis If you want to see how the public perceives your company or product, you can use sentiment analysis, which determines people’s attitudes toward a topic. Sentiment analysis reflects the public perception of a post’s content in relation to the keywords that were used to find the post (a post is a eg a…

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New in Microsoft Social Listening – Location Analysis

Now you can analyze posts from specific countries, regions, or location groups in Microsoft Social Listening and filter your data to see where the posts are coming from. You can access location analysis by navigating to Microsoft Social Listening > Analytics > Location. On the Location page, only posts that contain location data (author location…

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How to Configure Social Listening in CRM Online

Microsoft Dynamics CRM Online (CRMOL) and Microsoft Social Listening (MSL) are Better Together – you can add MSL data into CRMOL Dashboards and record forms for convenient and proactive social insights In this blog post I'll take you through the steps needed to setup the integration between the two services. Pre-requisites In CRMOL you must…

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Understanding Average in Microsoft Social Listening

Microsoft Social Listening (MSL) is coming – and you can read more in my previous blog posts "Are you learning? Analyzing using Microsoft Social Listening" and "Are you listening?" In the last few weeks I've gotten a few questions about the average curve(s) in MSL, so I'll explain. In this example I'm monitoring the posts…

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Are you learning? Analyzing using Microsoft Social Listening

In yesterdays blog post "Are You Listening" I talked about how to set up Search Topics in Microsoft Social Listening to listen in on the social networks. Now that I have my searches in place I can start analyzing and learning. Say I want to learn whats going on with Dynamics CRM. I can ask…

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Are you listening?

Social listening can be vital in understanding how your messaging, products, and brand are resonating with your customers so you can adjust them before you’ve spent your entire marketing budget on a campaign customers don’t care about. Are you ready to hear what consumers are saying about your products and services? Then Microsoft Social Listening…

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