How do I know I have been granted a free non-production instance?

With Dynamics CRM Online, we offer a free non-production instance if you have 25 or more Professional User Subscription Licenses (USLs) A non-production instance is an add-on instance that is separate from your production instance(s). Its not a trial instances so its doesnt expire. All users in your production instance(s) are also licensed for all your non-production instances, unless you…


Social Insights for CRM

To help businesses and organizations build social insights muscle,  Microsoft has entered into a strategic partnership with InsideView, one of the leading social intelligence providers in the market. The first phase of this co-development partnership is the introduction of Social Insights capabilities directly within Microsoft Dynamics CRM Online Fall ’13 Professional.  Built on the InsideView…


Get a 40% discount on Microsoft Dynamics CRM Online

As a limited time offer (expiring March 31, 2014) subscribed customers to Office 365 E3 and E4 plans in the 42 markets where Microsoft Dynamics CRM Online service is available are eligible for a 40% discount on Microsoft Dynamics CRM Online Professional User licenses. These additional requirements apply: Minimum purchase of 50 Microsoft Dynamics CRM…


CRM 2013 Customer Center, Implementation Guide and SDK

In case you missed it, we’ve just released a bunch of great new documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Fall ’13 and Microsoft Dynamics CRM 2013 releases!       Information for end-users All new Customer Center! – link Getting Ready page to help prepare people for the release! – link…


CRM 2013: Understanding Processes

In Microsoft CRM you can define and enforce consistent business processes. Consistent processes helps you focus on your work and not on remembering to perform a set of manual steps. Processes can be simple or complex and they should be expected to change over time. Microsoft CRM provides several options to define your processes. Its…


Form Upgrade in CRM Online Fall ’13 Edition

If you are an existing CRM Online customer upgrading to the new CRM Online Fall ’13 edition – and you have one or more customized forms – there is a few things to notice around your new forms. Your upgraded customized forms will render in the new UI, and the forms will reflect your layout….