UR2 is here. Support for Win 8.1, IE 11 and more

Microsoft CRM 2013 Update Rollup (UR2 released.Many fixes including providing support for Windows 8.1 and IE11  Information on CRM 2013 Update Rollup 2 The KB is located at http://support.microsoft.com/kb/2919956. The KB will be updated with final content early next week. UR 2 is scheduled to be published via Microsoft Update on April 8. UR 2…


Train and certify for CRM 2013 MOC

Since my blog post from mid november last year "Prepare for your CRM 2013 certifications – New MOC material"  many if not all the Iinks in the blog post have changed, and a lot of people have been asking for an update. Basically when you wish to train for and certify in a CRM official curriculum…


Spring (Wave) is coming

Today Bob Stutz of Microsoft wrote a blog post "Transform your business with Microsoft Dynamics CRM", kicking of what will be a series of highly interesting releases this spring – what we call our Spring Wave In his blog post Bob talks about Microsoft Dynamics Marketing (formerly MarketingPilot), Microsoft Social Listening (formerly NetBreeze) and our most…


Need more?

With Dynamics CRM Online 2013, you start out with one production instance and 5 GB of storage. We offer a free non-production instance if your CRM subscription includes 25 or more professional USLs (User Subscription Licenses). A non-production instance is an add-on instance that is separate from your production instance. All users in your production instances…


Should you go for Enhanced Support?

Microsoft Dynamics CRM Online support provides flexible, industry-leading support, services, and resources that enable you to quickly address technical issues, deepen your professional expertise, and maximize ROI. Included for all Microsoft Dynamics CRM Online customers that subscribe through the Microsoft online services environment are Community Forums, Service Dashboard, Web & Phone Support Incident Submission, Access to…


CRM for Tablets with CRM On-Premises – IFD On and IWA Off

As stated in the Known Issues list, Internet Facing Deployment (IFD) is required if you are using Microsoft Dynamics CRM 2013 (on-premises version) with your CRM for Tablets app. IFDYour system administrator must configure claims-based authentication before your users can access their Microsoft Dynamics CRM data with their CRM for tablets app. If you have…


Looking for estimated pricing on CRM 2013?

Looking for estimated pricing on CRM 2013? Volume Licensing as well as Microsoft Online Services Program (MOSP)?  Microsoft Dynamics Resource Library to the rescue. Using the filter "Topic = Licensing" you get a list of brochures and guides on the topic. If you click eg. the "Microsoft Dynamics CRM Online Licensing and Pricing Guide" you'll…


Pinning Contacts in CRM for Tablets

CRM for Tablets is free for all licensed CRM 2013 users. Its available for Windows 8 tablets and iPads. Once of the nice things you can do in CRM for Tablets to save you time and clicks is pinning records to the very left area of the Sales Dashboard (the “Pinned Tiles” area). In the screen…


20% improvement in productivity thanks to CRM 2013

Everybody wants productivity improvements. Every vendor claims their new product/service will improve your productivity. But how do you measure how a new CRM system will help your productivity? Well, one measure could be the time it takes a sales user to complete a task in CRM. The table below lists measures taken in a focused lab environment for…


Known Issues, CRM for Tablets and Phones

CRM for Tablets and CRM for Phones are great apps and I encourage you to try them out now. To help you understand supported devices, potential configuration and authentication issues, customization topics and more we’ve published a new and updated list of Known Issues – link