Deployment Options

The spectrum of deployment options is widening with On-Premises, IaaS, PaaS and SaaS. With Dynamics CRM, the current deployment choices is On-Premises and Online (SaaS). To evaluate which deployment option is best for you, you could  a look at both Who is responsible for managing the solution x The total cost of managing the solution. This…

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Microsoft Dynamics CRM Spring Readiness Blitz

You are invited to the Microsoft Dynamics CRM Spring Readiness Blitz! Register for Spring Blitz: March 5th 2015 Social listening! Customer care! Marketing! It’s all coming in the Microsoft Dynamics CRM Spring release. Please join us as we overview the upcoming releases and show how you and your customers can help create amazing customer experiences with Microsoft…

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Get Ready for the Spring '14 Wave - updated content

The next iteration of the Get Ready page is now up; I encourage you to visit to learn more about what’s coming with the spring releases. For this version of the page, we added a new section describing how customers get access to the new services and updates, something critical to ensure our current customers…

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Spring Forward – The Microsoft Dynamics CRM Release Preview Guide is here!

The Release Preview Guide (RPG) for the Spring Wave of products from Microsoft Dynamics CRM is here. The RPG describes the capabilities we are bringing to enable marketers to understand how their customers feel about their brand through Microsoft Social Listening.  With Microsoft Dynamics Marketing, we give them a reprieve from the fragmented solutions all…

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CRM - Why Would You Need It?

Customer Relationship Management – or CRM – is on top of everybodys wishlist, they say, the analysts. But what is CRM and why would anybody need it? Well – CRM from Microsoft is Less Talking, More Awesome. Read on and learn about eight Microsoft CRM capabilies – and why they might be just what you…

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New whitepaper "Scalable Security Modeling with Microsoft Dynamics CRM 2011"

Microsoft Dynamics CRM offers a wide range of security modeling features, and it is important to choose the most appropriate approach to implementing a particular solution. Each feature offers a combination of characteristics that provides a balance between granularity of access control, administrative ease, and impact on scalability. Having an understanding of the underlying mechanisms…

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CRM for Dummies - get your free eBook here

  Click here to download “CRM for Dummies” from download.microsoft.com   See also CRM Online videos – link

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Social CRM - what is it, what can it do for you?

Social CRM   Far more than a passing trend, social is here to stay.   But when it comes to applying it to your business, you may be asking, “Where do I start?” The answer is simple: start with the priorities you have for your business.   Example: Loyalty     Enterprise Social can help…

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Dynamics CRM iPad and Yammer New Features

  Microsoft Partners can access two new courses on the Partner Learning Center.   Microsoft Dynamics CRM December 2012 Service Update: iPad Experience – link This course describes the iPad experience in the Microsoft Dynamics CRM December 2012 Service Update. While many features are available to iPad users across the Microsoft Dynamics CRM web application, the sign-in,…

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Just released: CRM 2011 List Component for SharePoint Server 2010 and 2013

The Microsoft Dynamics CRM 2011 List component for SharePoint makes your Microsoft Dynamics CRM documents that are stored on SharePoint available to you in a format that has the look and feel of Microsoft Dynamics CRM. This component also enables Microsoft Dynamics CRM to automatically create folders that will be used to store documents related…

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