If you can access our World Wide Partner Conference 2013 site I encourage you to go see the “DYN20 Microsoft Dynamics CRM momentum, vision, and product roadmap” session Open http://connect.digitalwpc.com in a browser Provide your login credentials Click the “WPC 2013 Videos” tile Click the “WPC 2013 Break Out Sessions” tile Click the “Microsoft Dynamics”…
20% improvement in productivity thanks to CRM 2013
Everybody wants productivity improvements. Every vendor claims their new product/service will improve your productivity. But how do you measure how a new CRM system will help your productivity? Well, one measure could be the time it takes a sales user to complete a task in CRM. The table below lists measures taken in a focused lab environment for…
Microsoft Dynamics CRM 2013 – first look
i’m excited about our upcoming release of Microsoft Dynamics CRM 2013. We have completely reimagined our user experience, streamlining it so you can easily see what you need to do, accomplishing your tasks quickly and easily. And this experience extends to iPads and Windows 8 tablets, so salespeople have a seamless experience as they move through their…
Stay up-to-date on the status of your CRM Online and Office 365 on your mobile device
Last month we introduced the Office 365 Admin App. This app is designed to keep Office 365 admins and Dynamics CRM Online admins up-to-date on the status of their service on their mobile devices while they are on the go. The app can be installed by anyone on a supported device, but only the following Office…
CRM – Why Would You Need It?
Customer Relationship Management – or CRM – is on top of everybodys wishlist, they say, the analysts. But what is CRM and why would anybody need it? Well – CRM from Microsoft is Less Talking, More Awesome. Read on and learn about eight Microsoft CRM capabilies – and why they might be just what you…
The ins-and-outs of checking SharePoint Online documents in and out
SharePoint Online has an abundance of document management capabilities. You can share documents with people inside and outside your organisation, for you and your (extended) teams to collaborate on and co-author. You can invoke document versioning to enable restoring of earlier editions and log changes. You can control the process of document editing by invoking…
New whitepaper "Scalable Security Modeling with Microsoft Dynamics CRM 2011"
Microsoft Dynamics CRM offers a wide range of security modeling features, and it is important to choose the most appropriate approach to implementing a particular solution. Each feature offers a combination of characteristics that provides a balance between granularity of access control, administrative ease, and impact on scalability. Having an understanding of the underlying mechanisms…
Phases and Requirements during transition of your CRM Online organisation
On July 19th, 2012 Microsoft Dynamics CRM Online on-boarded to a new administration portal and billing platform. Together the portal and billing platform are referred to as the Microsoft online services environment. This environment is designed to streamline and improve the customer experience across all Microsoft online services. It enables customers to manage their Microsoft…
Troubleshoot Remote Connectivity in Office 365
We have updated the Remote Connectivity Analyzer tool, a tool for troubleshooting an Outlook client having trouble connecting to the email server, verifying email configuration and much more. The available tests will help you validate ADFS configurations, Autodiscovery settings, EWS accessability and much more. Please find below a brief description of each of the tests in…
CRM – The essential links
Whether you are working with CRM from the deployment, implementation, configuration, administration, customization or optimization side – whether its on-premises or online – this list of useful links will hopefully save you some time and effort: Installation and Deployment Microsoft Dynamics CRM 2011 Implementation GuideComprehensive information on installation, planning and maintenancePublished: 9/26/2012 Microsoft Dynamics CRM…