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Notice: "Microsoft Lystavlen" is moving

The "Microsoft Lystavlen" TechNet blog has been around for almost 8 years, with the some of the...

Author: Jesper Osgaard, Date: 05/17/2019

How to build a segment off of a static marketing list

Segments is the starting point of customer journeys in Dynamics 365 for Marketing. The segment...

Author: Jesper Osgaard, Date: 05/09/2019

Comparison: Dynamics 365 for Marketing and ClickDimensions

Until 2018 customers in need of marketing automation with their Dynamics 365 had to opt for...

Author: Jesper Osgaard, Date: 04/13/2019

Email Reaction Time in Dynamics 365 for Marketing - First Look

If you (like I) opted in for the Early Access to the April Release you can already now take a peak...

Author: Jesper Osgaard, Date: 02/05/2019

Social Posting from Dynamics 365 for Marketing - First Look

Social posting With the upcoming April 2019 release of Dynamics 365 for Marketing you can create...

Author: Jesper Osgaard, Date: 02/02/2019

How to Spot Negative Comments in NPS Surveys

Dynamics 365 Voice of the Customer (VoC) lets you create and send out surveys, so that you can get...

Author: Jesper Osgaard, Date: 01/22/2019

The Brand New Org Chart in Dynamics 365

The brand new Org Chart in Dynamics 365 lets you maintain external organization charts for your...

Author: Jesper Osgaard, Date: 12/13/2018

How to Build a Segment of Repeat Website Visitors in Dynamics 365 for Marketing

Dynamics 365 for Marketing is a rich app to support your marketing automation purposes. You can...

Author: Jesper Osgaard, Date: 12/04/2018

Be Prepared with the New Playbooks in Dynamics 365 for Sales

Playbooks Dynamics 365 for Sales is introducing Playbooks, a new capability to help you automate...

Author: Jesper Osgaard, Date: 11/12/2018

Make the most of the new Dynamics 365 App for Outlook

Everybody loves Outlook. Most of our daily communication and planning takes place in Outlook. Some...

Author: Jesper Osgaard, Date: 11/04/2018

Avoid Messaging Overload with the New Marketing Calendar

As you create and go live with more and more customer journeys in Dynamics 365 for Marketing the...

Author: Jesper Osgaard, Date: 10/31/2018

How to Add Users to a Dynamics 365 for Marketing Trial

A lot of customers are evaluating Dynamics 365 for Marketing in our free trial offering. The free...

Author: Jesper Osgaard, Date: 09/05/2018

Leverage the power of LinkedIn in Dynamics 365

So you have Dynamics 365 and a LinkedIn Sales Navigator (LISN) license. Now you'd like to leverage...

Author: Jesper Osgaard, Date: 07/31/2018

Get Certified in Dynamics 365 for Marketing

If you plan to implement, use, maintain, or support Microsoft Dynamics 365 for Marketing in your own...

Author: Jesper Osgaard, Date: 06/29/2018

How to Add Waitlists to Events in Dynamics 365 for Marketing

Its easy to set compelling events up in Dynamics 365 for Marketing and facilitate registration on...

Author: Jesper Osgaard, Date: 06/16/2018

Under the General Data Protection Regulation, GDPR, the topic of consent has become a core tenet and...

Author: Jesper Osgaard, Date: 06/07/2018

Marketing Insights for Sellers

In Dynamics 365 for Marketing marketeers can setup customer journeys with marketing emails,...

Author: Jesper Osgaard, Date: 06/06/2018

How to embed Dynamics 365 for Marketing Forms on your own website

Dynamics 365 for Marketing provides a complete solution for designing, publishing and hosting your...

Author: Jesper Osgaard, Date: 05/29/2018

Add advanced logical processing to your email design in Dynamics 365 for Marketing

To make the content of your emails even more personal to recipients in Dynamics 365 for Marketing...

Author: Jesper Osgaard, Date: 04/25/2018

Working with Subscription Centers in Dynamics 365 for Marketing

A Subscription Center in Dynamics 365 for Marketing is a Marketing Page that known contacts can use...

Author: Jesper Osgaard, Date: 04/23/2018

Segments in Dynamics 365 for Marketing

Your marketing effort will benefit from targeting contacts that fits the target profile for...

Author: Jesper Osgaard, Date: 03/15/2018

Dynamics 365 for Marketing Event Registration Experience

In a previous blog post I walked through how to setup an event in Dynamics 365 for Marketing. Once...

Author: Jesper Osgaard, Date: 02/26/2018

How to Change Portal Banner Images in the Dynamics 365 for Marketing Event Portal

In Dynamics 365 for Marketing you can manage events and expose these events to your audiences via...

Author: Jesper Osgaard, Date: 02/26/2018

Event Management in Dynamics 365 for Marketing - Quick Start Guide

Event Management Many organizations organizes events (eg seminars, trade shows, conferences and...

Author: Jesper Osgaard, Date: 02/23/2018

Lead Scoring in Dynamics 365 for Marketing

Microsoft Dynamics 365 for Marketing is designed to help you nurture more sales-ready leads, align...

Author: Jesper Osgaard, Date: 02/15/2018

Interactive Customer Journeys in Dynamics 365 for Marketing

Microsoft Dynamics 365 for Marketing is designed to help you nurture more sales-ready leads, align...

Author: Jesper Osgaard, Date: 02/14/2018

Entity Dashboards in the new Dynamics 365 UI

Entity dashboards If you spin up a trial  of our Dynamics 365 Spring 2017 release (aka v9) you'll...

Author: Jesper Osgaard, Date: 02/13/2018

How to Create a Dynamics 365 for Marketing Trial

Dynamics 365 for Marketing Growing businesses need more than basic email marketing tools to turn...

Author: Jesper Osgaard, Date: 02/07/2018

Try Dynamics 365 for Marketing

Dynamics 365 for Marketing Growing businesses need more than basic email marketing tools to turn...

Author: Jesper Osgaard, Date: 02/07/2018

How to Export and Import Voice of the Customer Surveys

So you've built a Voice of the Customer Survey in one of your Dynamics 365 tenants, and now you...

Author: Jesper Osgaard, Date: 01/02/2018

Virtual Entities - Relationships

In my post Virtual Entities I walked through the steps of creating a Virtual Entity using the data...

Author: Jesper Osgaard, Date: 11/10/2017

Virtual Entities Demo Solution

In a previous blog post Virtual Entities I listed the steps to create a Virtual Entity. Demo...

Author: Jesper Osgaard, Date: 10/16/2017

The New Customer Service Hub in Dynamics 365

The new Customer Service Hub in Microsoft Dynamics 365 is optimized for the Customer service module....

Author: Jesper Osgaard, Date: 10/12/2017

Virtual Entities

Interact with data from external systems using the new virtual entities Starting with the July 2017...

Author: Jesper Osgaard, Date: 09/08/2017

Comparing the New Dynamics 365 for Sales, Business edition

In the upcoming release, we’re very excited to introduce Dynamics 365 for Sales, Business edition...

Author: Jesper Osgaard, Date: 08/11/2017

Dynamics 365 LinkedIn Integration

LinkedIn and Microsoft Dynamics 365 (CRM) are world leading sales tools and now they come together,...

Author: Jesper Osgaard, Date: 08/04/2017

Adoption is King

We like to think that Dynamics 365 is one of the most user friendliest services around, but you...

Author: Jesper Osgaard, Date: 06/16/2017

Understand your business relationships with the Relationship Assistant in Dynamics 365

The Relationship Assistant is part of a new suite of features called Relationship Insights, which...

Author: Jesper Osgaard, Date: 04/08/2017

Administer Dynamics 365 without global admin rights

You ask and we listen. You asked for a role allowing you go give a user the priveleges to administer...

Author: Jesper Osgaard, Date: 04/03/2017

Know who you assist

Know who you assist In my previous post I talked about setting Live Assist for Dynamics 365 up. In...

Author: Jesper Osgaard, Date: 03/21/2017

Live Assist for Dynamics 365 - First Look

This week the preview of Live Assist for Dynamics 365 Powered by Cafex went live. With Live Assist...

Author: Jesper Osgaard, Date: 03/16/2017

Using Promoted posts to amplify specific messages on social media

So your organisation has adopted the great new Social Selling Assistant. All sellers are actively...

Author: Jesper Osgaard, Date: 03/11/2017

The New Social Selling Assistant in Dynamics 365

The new Social Selling assistant is a new digital assistant that helps you leverage your social...

Author: Jesper Osgaard, Date: 03/10/2017

Using Portal Capabilities in Dynamics 365 (CRM)

Portal Capabilities of Microsoft Dynamics 365 The Portal Capabilities of Microsoft Dynamics 365...

Author: Jesper Osgaard, Date: 01/18/2017

Email Engagement in Dynamics 365 (CRM)

Taking advantage of the Microsoft Azure cloud-computing infrastructure One of the great things about...

Author: Jesper Osgaard, Date: 12/15/2016

Editable Grids Is Here

Editable Grids in Dynamics CRM What is it To enrich the CRM user interface for a touch friendly...

Author: Jesper Osgaard, Date: 10/30/2016

Understanding Server-side Sync

Server-side Synchronization (SSS) is an alternative to Outlook synchronization which requires the...

Author: Jesper Osgaard, Date: 09/06/2016

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