Since the official launch of the Dynamics Learning Portal (DLP) on Sept 09th this year, the DLP support team keeps helping the Microsoft Dynamics partners get access to the portal.
The three main issues that prevent partners access on their first visit to the portal are:
- Valid service plan to access e-Learning i.e., they don’t have a training pack
- MS account authentication needs attention
- Employee is not included in PartnerSource Business Center (PSBC) database
In an attempt to reduce the amount of support escalations on both DLP support and MBS IT support teams, we've created a short video (11 minutes) with the steps that partners can follow themselves to resolve their DLP access issues.
Access the video here
After clicking on this link, you will be see the DLP Help area that includes FAQ, Videos and System Requirements. The video is called “Resolutions to common issues when accessing DLP for the first time”.